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Customer Relationship Associate

2 months ago

Quincy, Florida, United States Regions Bank Full time

Position Overview

At Regions Bank, the Customer Relationship Associate plays a vital role in delivering an outstanding customer experience, both at the service counter and via telephone interactions. This position is focused on enhancing the financial well-being of our clients by fostering meaningful connections while managing transactions and addressing customer service inquiries. Ideal candidates will possess prior experience in cash handling, banking, or retail sales and are eager to embark on a career path with ample opportunities for advancement.

Core Responsibilities

  • Ensures a consistently excellent customer experience at the service counter by managing various transactional needs, including deposits, withdrawals, and payments.
  • Responds to customer inquiries regarding products and services, fulfilling basic service requests such as issuing new cards, updating information, and resolving common issues.
  • Builds strong relationships with customers, staying informed about their banking needs and preferences.
  • Educates clients on consumer products and digital banking solutions, including mobile and online services designed to simplify their banking experience.
  • Collaborates with branch team members to assist in resolving customer issues effectively.
  • May conduct outbound calls to educate customers about new technologies and assist in fulfilling their financial requirements.
  • Refers customers to specialized teams for more complex financial needs.
  • Adheres to all banking regulations and internal policies, ensuring sound banking practices and reporting any operational risks.
  • Aims to meet branch performance targets by identifying customer needs and offering suitable solutions.

This role requires tracking hours worked beyond the standard 40-hour workweek and is eligible for overtime compensation.

Qualifications

  • High School Diploma or equivalent.
  • Willingness to work on Saturdays as necessary.
  • Proficient in cash handling and transaction processing.
  • Effective communication skills for in-person, phone, and electronic interactions.
  • Competent in using computers regularly, including typing and maintaining focus on a monitor.
  • Ability to stand and walk for extended periods.
  • Capable of lifting up to twenty (20) pounds.

Preferred Experience

  • At least one year of experience in banking, cash handling, or customer service.

Skills and Competencies

  • Strong adherence to policies and procedures.
  • Ability to assist customers with digital banking tools.
  • Capacity to manage multiple priorities effectively.
  • Experience overseeing cash transactions.
  • Exceptional customer service and relationship-building abilities.

Position Type

Full-time

Compensation Overview

Compensation for this position is determined based on various factors, including experience, skills, knowledge, and performance. Pay ranges are provided as a market reference.

Benefits Summary

Regions Bank offers a flexible and comprehensive benefits package that may include:

  • Paid Vacation and Sick Leave
  • 401K Plan with Company Match
  • Medical, Dental, and Vision Coverage
  • Disability Insurance
  • Health Savings Account
  • Flexible Spending Account
  • Life Insurance
  • Parental Leave
  • Employee Assistance Programs
  • Volunteer Opportunities

Please note that benefits and plans may be subject to change.

Commitment to Diversity

Regions Bank is dedicated to fostering an inclusive environment that values diversity across various dimensions, including race, gender, age, and more. We believe that a diverse workforce enhances our ability to serve our customers and communities effectively.