Tenant Support Aide Specialist
3 weeks ago
We are seeking a skilled and compassionate individual to join our team as a Lead Residential Specialist. This is a unionized position represented by Local 8 of the Office and Professional Employees International Union (OPEIU). The estimated salary for this role is $30.05 per hour.
Job Summary
The Lead Residential Specialist supports Plymouth residents by working as part of an onsite Permanent Supportive Housing (PSH) team committed to supporting resident well-being. Key responsibilities include providing mentorship, support, and guidance to Residential Specialists, and serving as their first point of contact for questions.
This position plays a key role in maintaining high quality service delivery based on the values inherent in Plymouth's mission, the principles of cultural proficiency, the tenets of harm reduction and trauma-informed care, and the 'housing first' philosophy.
Ambitious candidates will have a minimum of two years of experience working in housing/property management in a front desk, customer-facing position, or on-site support role, with at least one year working in settings housing individuals with experiences with homelessness.
Candidates with direct experience in communicating effectively with tenants and the public, model de-escalation techniques, and stay calm in dynamic environments will be highly regarded.
Responsibilities
- Assist building leadership team in coordinating daily operations, including scheduling staff and managing shift selection processes according to union and Plymouth protocol.
- Provide mentorship and support to the RS team by assisting with onboarding, training, and guidance, modeling excellent customer service, coaching in documentation and logging, and ensuring policies and procedures are implemented consistently.
- Collaborate with building team to identify and communicate specific RS support strategies for tenant's housing stability plans.
- Maintain building security at all times by monitoring and following all building/staff safety and emergency procedures.
- Conduct regular safety/floor checks and promote a safe, positive, and sanitary environment for residents and staff.
Requirements
- High school diploma, GED certificate, or equivalent combination of education and relevant work experience.
- Previous customer service experience required.
- Demonstrated ability to model de-escalation techniques and stay calm in dynamic environments.
- Excellent written and verbal communication skills.
- Ability to work independently and effectively in a team environment.
Benefits
Plymouth Housing Group offers a comprehensive benefits package, which includes medical, dental, vision, life insurance, disability insurance, and retirement savings. For a full list of benefits, please visit https://plymouthhousing.org/benefits-staff/.
-
Tenant Relations Specialist
3 weeks ago
Seattle, Washington, United States Low Income Housing Institute Full timeTenant Relations Specialist Job DescriptionThe Low Income Housing Institute is seeking a skilled Tenant Relations Specialist to join our team. As a Tenant Relations Specialist, you will be responsible for fostering a positive community environment, ensuring compliance with funding sources and laws, and managing the day-to-day operations of our properties....
-
Clinical Support Specialist
3 weeks ago
Seattle, Washington, United States Downtown Emergency Service Center Full timeAbout the RoleAt Downtown Emergency Service Center, we are seeking a skilled Clinical Support Specialist to join our team. This is an exciting opportunity to make a meaningful difference in the lives of individuals experiencing homelessness.Job SummaryThe Clinical Support Specialist will work under the direction of the CSS Supervisor or Project Manager,...
-
Clinical Support Specialist
2 days ago
Seattle, Washington, United States Downtown Emergency Service Center Full timeAt the Downtown Emergency Service Center, we are dedicated to providing comprehensive services and treatment to individuals experiencing homelessness, substance use disorders, and serious mental illness.The Clinical Support Specialist plays a vital role in our integrated care team, working collaboratively with other staff members to provide case management...
-
Clinical Support Specialist
3 weeks ago
Seattle, Washington, United States Downtown Emergency Service Center Full timeAbout Downtown Emergency Service Center">We are a nonprofit organization dedicated to helping people with complex needs, such as homelessness and mental illness, achieve their full potential.Our vision is a community where everyone has access to the services and support they need to thrive.">Job Description">Role SummaryThe Clinical Support Specialist works...
-
Property Management Support Specialist
1 day ago
Seattle, Washington, United States Ascend Full timeKey ResponsibilitiesAdministrative Support: Provide direct administrative support to the Property Manager, Assistant Property Manager, and Chief Engineer, as well as tenants as needed.Customer Service: Serve as the main point of contact for service requests from tenants, ensuring timely resolution and high levels of satisfaction.Reporting and Compliance:...
-
Residential Support Specialist
2 days ago
Seattle, Washington, United States Plymouth Housing Group Full timeJob DescriptionPlymouth Housing Group is seeking an experienced Residential Support Specialist to join our team. As a key member of our Permanent Supportive Housing team, the Residential Support Specialist will provide high-quality service delivery to Plymouth residents.Key Responsibilities:Support residents in maintaining high-quality service delivery based...
-
Housing Specialist
3 weeks ago
Seattle, Washington, United States Low Income Housing Institute Full timeAbout the Role:The Low Income Housing Institute is seeking a dedicated Housing Specialist to join our team. In this role, you will assist homeless individuals in stabilizing and securing permanent housing. This includes short-term service planning, maintaining relationships with community agencies and service providers, brief intervention and crisis...
-
Client Support Specialist
3 weeks ago
Seattle, Washington, United States Mindful Support Services Full timeJob Title: Client Support SpecialistAbout the Role:We are seeking a highly skilled and empathetic Client Support Specialist to serve as the initial point of contact for new clients accessing mental health care services. This is an ideal opportunity for individuals with a passion for delivering exceptional customer experiences in fast-paced environments who...
-
Affordable Housing Specialist
3 weeks ago
Seattle, Washington, United States Community Roots Housing Full timeJob Summary">About UsCommunity Roots Housing is a top-performing, not-for-profit corporation dedicated to fostering vibrant, equitable communities. We prioritize applicants who have firsthand experience navigating systems that limit opportunities for success.As an Affordable Housing Specialist, you will manage multiple apartment buildings within our...
-
Digital Solutions Specialist
4 weeks ago
Seattle, Washington, United States Mudrasys Full timeJob Title: Digital Solutions SpecialistJob Description:We are seeking a highly skilled Digital Solutions Specialist to join our team at Mudrasys. As a key member of our team, you will be responsible for implementing, advising, and supporting Client Entra, Client Entra ID, and Client Azure Purview solutions.Key Responsibilities:Review current setup,...
-
Residential Housing Specialist
1 day ago
Seattle, Washington, United States Plymouth Housing Group Full timePlymouth Housing Group is seeking a dedicated Residential Specialist to join our team.">Job SummaryThe Residential Specialist plays a vital role in supporting Plymouth residents by working as part of the Permanent Supportive Housing team. The successful candidate will maintain high-quality service delivery based on Plymouth's mission, principles of cultural...
-
Support Operations Specialist
1 day ago
Seattle, Washington, United States Mason America Full timeRole OverviewThe Technical Support Specialist plays a vital role in ensuring customer satisfaction by providing timely and effective support. This includes serving as the primary point of contact for customer inquiries, diagnosing and troubleshooting technical issues, aiding in the RMA process, and escalating complex or unresolved issues to the next level of...
-
Administrative Coordinator
4 weeks ago
Seattle, Washington, United States Ascend Full timeJob Summary:The Property Management Administrative Coordinator will provide critical support to the property management team in Ascend Talent Solutions. This role involves periodic reporting, customer service, and administrative tasks. The successful candidate will work with tenants, vendors, and building management team members to ensure smooth...
-
Neighborhood Support Specialist
3 weeks ago
Seattle, Washington, United States Wyndy LLC Full timeJob Title: Neighborhood Support SpecialistAbout the Role:Nearby assistance available for individuals in need. This role involves providing support and help in various areas, including daily tasks, emotional support, and ensuring a safe and comfortable environment.We're seeking reliable, compassionate, and skilled candidates who can adapt to our fast-paced...
-
Tenant Services Coordinator
2 days ago
Seattle, Washington, United States Plymouth Housing Group Full timeAbout the RoleThe Residential Specialist (RS) plays a vital role in supporting Plymouth residents by providing high-quality services based on the values inherent in Plymouth's mission, the principles of cultural proficiency, the tenets of harm reduction and trauma-informed care, and the 'housing first' philosophy.This position requires continuous commitment...
-
Housing Stability Coordinator
2 days ago
Seattle, Washington, United States Downtown Emergency Service Center Full timeJoin us at the Downtown Emergency Service Center as a Clinical Support Specialist, where you will play a critical role in our efforts to address homelessness, substance use disorders, and serious mental illness.This is an exciting opportunity to work with a talented team of professionals who are passionate about making a difference in their communities. As a...
-
Digital Transformation Specialist
3 weeks ago
Seattle, Washington, United States Mudrasys Full timeMudrasys is seeking a skilled Digital Transformation Specialist to join our team in the Seattle area. This approximately 5-6 month contract will involve working on Client Entra, Entra ID, and Client Azure Purview.The ideal candidate will have solid knowledge of Azure, Azure Identity access Management, Conditional Access, SSO, App Integration, Identity...
-
Social Support Specialist
3 days ago
Seattle, Washington, United States Evergreen Goodwill of Northwest Washington in Full timeSocial Support SpecialistJoin our team at Evergreen Goodwill of Northwest Washington as a Social Support Specialist! As a key member of our team, you will work closely with students to identify their needs and develop effective strategies to address them.About the RoleThe Social Support Specialist is responsible for providing personalized support to...
-
Dietary Support Specialist
3 weeks ago
Seattle, Washington, United States Shoreline Operations LLC Full timeShoreline Operations LLC is seeking a Dietary Support Specialist to join our team.Job Summary:This part-time and on-call position involves assisting in the preparation and serving of meals, as well as maintaining a clean and organized kitchen environment.Responsibilities:Set up, deliver, and serve food according to established procedures.Serve meals that...
-
Support Services Specialist
3 weeks ago
Seattle, Washington, United States Community House Mental Health Agency Full timeOpportunity OverviewCommunity House Mental Health Agency is committed to providing a supportive family atmosphere for individuals with severe and persistent mental illness. We strive to help our clients live independently and integrate into their communities.This role offers a unique chance to make a meaningful difference in people's lives while working for...