Customer Support Representative

2 weeks ago


Davidson, United States Foxriverhd Full time

Company Overview

Fox River Harley-Davidson is seeking a dedicated professional to join our team as a Customer Service Representative. This role is essential in maintaining our commitment to exceptional customer experiences.

Key Responsibilities

  • Respond to customer inquiries through various communication channels, providing timely and accurate information regarding their motorcycle status.
  • Maintain proactive communication with customers, updating them on their motorcycle's progress via phone, text, and email.
  • Foster strong customer relationships that align with our business goals and enhance customer loyalty.
  • Investigate and resolve customer issues to ensure satisfaction and retention.
  • Provide quotes and assist customers with their inquiries.
  • Manage consumer complaints and inquiries effectively.
  • Collaborate with insurance and warranty companies on claims.
  • Develop a comprehensive understanding of our brand and services.
  • Achieve and surpass performance targets.
  • Support the service department with additional tasks as required.

Essential Qualifications

  • Exceptional communication abilities.
  • Strong foundation in customer service principles.
  • Excellent interpersonal skills.
  • Organizational skills with a keen attention to detail.
  • Capacity to thrive in a fast-paced environment with strict deadlines.
  • Flexibility and adaptability to meet operational demands.

Benefits Offered

  • Competitive salary structure.
  • Bonus and commission opportunities.
  • Career advancement potential.
  • Generous employee discounts.
  • Paid time off.
  • Business casual work environment.
  • A vibrant workplace culture.
  • Comprehensive health insurance, including dental and vision.
  • Health savings account options.
  • Life insurance coverage.
  • 401k plan with company matching.

We invite you to consider a rewarding career with us at Fox River Harley-Davidson.



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