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Procore Support Representative

2 months ago

Davidson, United States Trane Technologies Full time

At Trane TechnologiesTM and through our businesses including Trane® and Thermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge what's possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.

What's in it for you:

Be a part of our mission As a world leader in creating comfortable, sustainable, and efficient environments, it's our responsibility to put the planet first. For us at Trane Technologies, sustainability is not just how we do business-it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.

Job Summary

We are looking for a talented Support Representative (SR) to join Procore's journey to revolutionize our industry. As a SR, you'll utilize your strong problem-solving and people skills to help save our team members time and resources via one-call resolutions, giving our clients the confidence to understand, use, and evangelize Procore's platform.

Thrive at work and at home:

  • Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives - WE DARE TO CARE
  • Family building benefits include fertility coverage and adoption/surrogacy assistance.
  • 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.
  • Paid time off, including in support of volunteer and parental leave needs.
  • Educational and training opportunities through company programs along with tuition assistance and student debt support.
  • Learn more about our benefits here
Where is the work:
  • This is a Remote position.
What you will do:
  • Acquire and maintain a thorough understanding of Trane's Procore business model, system, and the tools needed to optimize system use and maximize impact
  • Work in an exciting, fast-paced contact center environment that requires adherence to assigned schedules to ensure adequate coverage for customer needs
  • Leverage your strong collaboration skills, connecting with other teams to escalate client cases and solve complex problems
  • Deliver a best-in-class experience by managing and addressing a stream of telephone, web inquiries, chat, and email to patiently guide our customers through the process of achieving their goals with Procore's software
  • Creating and distributing standard operating procedures along with conducting virtual trainings.
  • Diligent, consistent attention to detail and management of administrative aspects of the job
  • Demonstrate positive attitude and respect for coworkers and customers, building and maintaining warm working relationships with clients and colleagues alike
  • Proactively seek guidance and direction from manager and co-workers when appropriate
  • Convey Trane's culture, values of Openness, Optimism, and Ownership to our clients, adhere to established ethical standards
What you will bring:
  • 1 year of Procore experience (queue-based roles, other customer support experience, etc.) and a High School Diploma or GED
  • A clear communicator (both written and orally) with prior experience evaluating and resolving customer inquiries successfully
  • Strong curiosity and persistence while researching and troubleshooting problems to find answers to consumer questions
  • A hungry learner with the ability to learn quickly and adapt to a changing product
  • Self-starter who is excellent at problem-solving
  • A solution-focused mindset that proactively detects issues and provides timely solutions
  • Superb attention to detail with extensive experience multitasking and managing work independently while still functioning as a supportive team player
  • Prior experience or even interest in Trane is a plus


Compensation:

Total compensation for this role will include a commission/incentive plan. Disclaimer: This base pay range is based on US national averages. Actual base pay could be a result of seniority, merit, geographic location where the work is performed.

Equal Employment Opportunity:

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.