Assistant Manager

2 weeks ago


San Francisco, California, United States Nintendo Full time
About Nintendo of America Inc.

Nintendo Co., Ltd., headquartered in Kyoto, Japan, has created iconic franchises that have become household names worldwide, including Mario, Donkey Kong, The Legend of Zelda, Metroid, Pokémon, Animal Crossing, Pikmin, and Splatoon. Our mission is to deliver unique, intuitive entertainment experiences for everyone, manufacturing and marketing video game devices such as the Nintendo Switch family of systems, developing and operating applications for smart devices, and collaborating with partners on various entertainment initiatives.

We are an equal opportunity employer, committed to creating a welcoming and inclusive environment in service to one another, our products, the diverse consumers we represent, and the communities we serve. We do all of this with kindness, empathy, and respect for each other.

Job Summary

We are seeking a highly skilled Assistant Manager to drive store execution and performance while ensuring brand consistency and store presentation. The ideal candidate will oversee day-to-day planning and operational accountability for sales and customer service, clearly communicate expectations to the team, and hold them accountable for meeting those expectations.

Key Responsibilities
  • Drive store execution and performance while ensuring brand consistency and store presentation.
  • Oversee day-to-day planning and operational accountability for sales and customer service.
  • Clearly communicate all expectations to the team and hold them accountable for meeting those expectations.
  • Coach, train, and motivate staff to reach performance goals.
  • Lead the team by taking initiative, leading by example, and enthusiastically adapting to change.
  • Participate in interviewing, selecting, and training new hires.
  • Monitor and evaluate performance, providing timely feedback for recognition, disciplinary action, developmental conversations, and performance review process.
  • Supervise schedules and staffing levels to ensure high levels of customer service.
  • Identify and coordinate opportunities to increase customer interactions, drive store traffic, and create sales.
  • Ensure adherence to opening and closing procedures, inventory cycle counts, inventory control procedures, and other operational guidelines.
  • Plan and execute new product launches, events, contests, and/or promotions.
  • Ensure brand-appropriate product presentation and store appearance.
Requirements
  • Four to six years of related experience, including at least two years as an Assistant Manager.
  • Strong leadership and problem-solving skills.
  • Excellent communication skills.
  • Accurate cash and inventory control experience.
  • Attention to detail and accuracy.
  • MS Office proficiency (Excel and Word required; PowerPoint and Access preferred).
  • Applies operational business practices and coordinates with other closely related areas to improve efficiency.
  • Undergraduate degree in Business, Marketing, or a related field, or equivalent combination of education and experience.

This is an onsite position in San Francisco, CA, and not open to remote status at this time. The base salary range is $71,500 - $114,000 annually, with potential for a semi-annual discretionary performance bonus and a comprehensive benefits package that includes medical, dental, vision, 401(k), and paid time off.



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