Airport Operations Manager

2 weeks ago


Portland, Oregon, United States SP+ Full time
Job Summary

This position will oversee the Wheelchair, Baggage Handler and Skycap operation, while implementing and maintaining consistent regulatory standards and safeguards.

Key Responsibilities
  • Oversee the staff, consisting of Supervisors, Baggage Handlers, Wheelchair Assistants and Skycaps
  • Maintain records on company technology and required airline materials
  • Monitor, observe, coach and document the day-to-day activities of the operation and employees
  • Ensure corporate and area management are informed of any deficiencies
  • Effectively communicate with the client and guests to ensure consistent and satisfactory service levels
  • Respond to clients as well as corporate inquiries timely and effectively
  • Schedule and staff a busy 365 day a year operation
  • Manage/Supervise employees in accordance with company policy and practices/Provide progressive counseling for attendance and performance issues
  • Monitor and manage payroll to ensure accuracy
  • Facilitate and provide proactive customer/guest service
  • Create a team-oriented environment with positive employee morale
  • Identify and correct problems pertaining to productivity, standards and efficiency
  • Ensure that all audits to include: HR, financial, and risk management achieve satisfactory results - identify and correct issues noted on audits
  • Understand where applicable union contracts and develop effective working relationship with local labor unions
  • Provide support as well as leadership in special initiatives or projects as directed by regional or corporate management
Qualifications
  • At least two (2) years managerial experience
  • Experience in airline/hospitality, restaurant, tourism, retail, or armed forces
  • Excellent oral and written communication skills
  • Communicate effectively with employees and clients to ensure fulfillment of performance requirements
  • Maintain positive relationship with client representatives
  • Computer skills; proficient in Word, Excel, Outlook, applicant tracking, payroll system
  • Front-line management experience along with recruiting and staffing responsibilities
  • Must be able to handle multiple priorities simultaneously
  • Must be able to obtain an SIDA security clearance badge and successfully complete Ground Security Coordinator training


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