Customer Experience Specialist

3 weeks ago


Arden, United States Cliffs Club Services, LLC Full time
Become a Customer Experience Specialist at The Cliffs

We are seeking a skilled and results-driven individual to join our team as a CUSTOMER EXPERIENCE SPECIALIST. As a key contributor to our success, you will be responsible for delivering exceptional service to our members and guests, while exceeding their expectations.

About the Position:

  • This is an exciting opportunity to work in a dynamic and fast-paced environment where no two days are the same.
  • You will provide relational service to all members and guests, focusing on details to deliver high-quality products and services.
  • Continuous improvement is essential in this role, so you will strive to enhance your knowledge, quality, consistency, service, products, work environment, financial metrics, safety, wellness, and member satisfaction.
  • You will welcome and greet members/guests upon arrival, escort them to their table, and/or direct them to the appropriate areas.

Compensation and Benefits:

  • A competitive salary range of $28,000 - $38,000 per year.
  • A comprehensive benefits package, including health insurance, retirement plan, and paid time off.
  • Opportunities for professional growth and development, including certification programs and training.

Qualifications:

  • High school graduate or equivalent required; college coursework or professional certification in restaurant or business training field highly desired.
  • Food safety certification recommended.
  • 1-2 years of experience in a private club or major hotel preferred.
  • Strong food and beverage knowledge and ability to multitask.


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