Customer Experience Specialist
3 weeks ago
We are seeking a skilled and results-driven individual to join our team as a CUSTOMER EXPERIENCE SPECIALIST. As a key contributor to our success, you will be responsible for delivering exceptional service to our members and guests, while exceeding their expectations.
About the Position:
- This is an exciting opportunity to work in a dynamic and fast-paced environment where no two days are the same.
- You will provide relational service to all members and guests, focusing on details to deliver high-quality products and services.
- Continuous improvement is essential in this role, so you will strive to enhance your knowledge, quality, consistency, service, products, work environment, financial metrics, safety, wellness, and member satisfaction.
- You will welcome and greet members/guests upon arrival, escort them to their table, and/or direct them to the appropriate areas.
Compensation and Benefits:
- A competitive salary range of $28,000 - $38,000 per year.
- A comprehensive benefits package, including health insurance, retirement plan, and paid time off.
- Opportunities for professional growth and development, including certification programs and training.
Qualifications:
- High school graduate or equivalent required; college coursework or professional certification in restaurant or business training field highly desired.
- Food safety certification recommended.
- 1-2 years of experience in a private club or major hotel preferred.
- Strong food and beverage knowledge and ability to multitask.
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