Customer Experience Improvement Engineer

2 days ago


Arden Hills, Minnesota, United States Colder Products Company Full time
Job Description: As a Customer Experience Improvement Engineer, you will play a critical role in driving customer satisfaction and loyalty by resolving product quality issues and implementing process improvements. You will work closely with cross-functional teams to identify and address customer complaints, analyze data to inform business decisions, and develop solutions to improve product quality and reduce costs.

This role requires strong analytical and problem-solving skills, as well as excellent communication and interpersonal skills. The ideal candidate will have a bachelor's degree in engineering or a related field and 3+ years of experience in quality, manufacturing, or continuation engineering roles. Business-level fluency in Mandarin is strongly preferred.

Responsibilities:
  • Investigate and resolve customer complaints related to product quality issues.
  • Collaborate with cross-functional teams to identify and implement process improvements.
  • Analyze data to identify trends and opportunities for improvement.

What We Offer:
  • $85,000 - $115,000 annual salary depending on experience.
  • A comprehensive benefits package including health insurance, dental insurance, vision insurance, and a 401(k) retirement plan.
  • Flexible scheduling options and remote work possibilities.


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