Customer Experience Improvement Engineer
2 days ago
This role requires strong analytical and problem-solving skills, as well as excellent communication and interpersonal skills. The ideal candidate will have a bachelor's degree in engineering or a related field and 3+ years of experience in quality, manufacturing, or continuation engineering roles. Business-level fluency in Mandarin is strongly preferred.
Responsibilities:
- Investigate and resolve customer complaints related to product quality issues.
- Collaborate with cross-functional teams to identify and implement process improvements.
- Analyze data to identify trends and opportunities for improvement.
What We Offer:
- $85,000 - $115,000 annual salary depending on experience.
- A comprehensive benefits package including health insurance, dental insurance, vision insurance, and a 401(k) retirement plan.
- Flexible scheduling options and remote work possibilities.
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