Graveyard Support Specialist
7 days ago
We are seeking a highly skilled and motivated Support Technician to join our team at Ledgent Technology. As a Support Technician, you will play a critical role in ensuring the smooth operation of our terminal's automation technology, including RFID, OCR, and GPS solutions.
Key Responsibilities:- Provide technical support and troubleshooting for the terminal's various applications, including OCR, GPS, and RFID systems.
- Monitor and support terminal systems, including but not limited to, networking and server hardware.
- Support the Gate System Applications, including the Appointment System, and train users.
- Research and escalate technical and process issues to appropriate vendors.
- Meet customer service levels and follow escalation procedures during system failures.
- Provide outstanding customer service and support to clients.
- Cross-train, knowledge transfer, and document all process and procedures.
- Support and troubleshoot networking and server hardware.
- Monitor and support terminal infrastructure hardware, including but not limited to, LTE and wifi environment, crane/gate/and yard systems, and Closed Circuit Television Systems.
- Bachelor's Degree from an accredited four-year college or university with a degree in Computer Science, Information Technology, or a closely related field, preferred but not required.
- At least 2 years of progressively responsible experience in an information technology environment.
- Terminal operations and terminal technology experience are desired, but not necessary.
- Must have strong analytical skills, including the ability to extract, compile, and analyze data.
- ITIL Foundation preferred.
- Good written and verbal communication skills, time management, and documentation skills.
- Ability to work safely and independently.
- Stand out work ethic.
- Punctual.
- Must be able to qualify for a Transportation Worker Identification Card and pass internal background screen.
Ledgent Technology is an equal opportunity employer and welcomes applications from all qualified candidates. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws.
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