Member Experience Ambassador
4 weeks ago
Role Overview
The Member Experience Specialist is a key member of the VASA Fitness team, responsible for delivering an exceptional experience to our members and guests every visit. This includes greeting members in a friendly manner, creating personal connections, ensuring problems are reported in a timely manner, organizing equipment, and maintaining a clean and welcoming environment.
Key Responsibilities
- Demonstrate a genuine and kind attitude when interacting with guests and members.
- Greet guests and members with a smile, eye contact, and courteous tone.
- Anticipate guest and member needs and respond accordingly by providing clear direction, accurate information, and support through our tools and technology.
- Be familiar with our membership plans, pricing, amenities, add-on options, and class formats.
- Provide club tours, sell memberships, help members upgrade, book personal training consultations, and sign members up for personal training.
- Consistently find ways to improve the guest and member experience by sharing member feedback with leadership and collaborating with the team to implement ideas.
- Execute daily responsibilities to VASA's high standards, including guest and member check-in processes, daily cleaning, hourly club walks, restocking merchandise, and processing REVIVE sales.
What We Offer
As a Member Experience Specialist at VASA Fitness, you will be part of a passionate, fun, and united team. We offer a competitive benefits package, including healthcare benefits, two complimentary gym memberships, and 401k options. Our team members are committed to creating an uplifting experience for everyone, and we are proud to be a 'Great Place to Work' certified company.
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