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Housekeeping Manager

2 months ago


Albany, New York, United States Hilton Albany Full time
Position Overview:
The Hilton Albany is in search of a dedicated Housekeeping Manager to oversee the operations of our Housekeeping Department. This role is pivotal in ensuring that our guests experience a clean, safe, and welcoming environment throughout their stay.

Key Responsibilities:
  • Deliver exceptional service to guests and staff with a friendly and attentive approach.
  • Ensure compliance with attendance standards as per the operational needs of the hotel.
  • Uphold high standards of personal grooming and appearance, adhering to company uniform policies.
  • Maintain a warm and inviting atmosphere for guests and team members alike.
  • Address and resolve guest inquiries, complaints, and issues promptly and courteously.
  • Monitor and motivate Housekeeping staff, providing coaching and disciplinary actions as necessary.
  • Implement and maintain a structured cleaning schedule, ensuring thoroughness and consistency.
  • Manage and oversee all housekeeping equipment and supplies, ensuring compliance with safety standards.
  • Conduct regular inventories of guest and cleaning supplies.
  • Supervise the efficient management of large guestroom turnovers.
  • Ensure adherence to departmental procedures for opening and closing operations.
  • Manage vendor relationships for external cleaning services.
  • Participate in the hiring process for Housekeeping staff, ensuring alignment with company standards.
  • Foster a positive work environment and promote ongoing training for all Housekeeping personnel.
  • Conduct daily inspections of guest rooms and public areas to ensure cleanliness and adherence to standards.
  • Maintain appropriate inventory levels for all housekeeping supplies.
  • Protect guest privacy and security by following established procedures.
Qualifications:
  • A minimum of 3 years of relevant experience in the hospitality industry, or a combination of education and experience.
  • Previous supervisory experience is essential.
  • Proficiency in computer applications, including spreadsheets and word processing.
Physical Requirements:
  • Ability to perform medium work, occasionally lifting up to 50 pounds and frequently lifting up to 20 pounds.
The Hilton Albany is committed to providing equal employment opportunities to all qualified individuals without regard to race, color, national origin, disability, religion, age, sex, veteran status, or any other classifications protected by law.