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Housekeeping Manager
2 months ago
The Hilton Albany is in search of a dedicated Housekeeping Manager to oversee the operations of our Housekeeping Department. This role is pivotal in ensuring that our guests experience a clean, safe, and welcoming environment throughout their stay.
Key Responsibilities:
- Deliver exceptional service to guests and staff with a friendly and attentive approach.
- Ensure compliance with attendance standards as per the operational needs of the hotel.
- Uphold high standards of personal grooming and appearance, adhering to company uniform policies.
- Maintain a warm and inviting atmosphere for guests and team members alike.
- Address and resolve guest inquiries, complaints, and issues promptly and courteously.
- Monitor and motivate Housekeeping staff, providing coaching and disciplinary actions as necessary.
- Implement and maintain a structured cleaning schedule, ensuring thoroughness and consistency.
- Manage and oversee all housekeeping equipment and supplies, ensuring compliance with safety standards.
- Conduct regular inventories of guest and cleaning supplies.
- Supervise the efficient management of large guestroom turnovers.
- Ensure adherence to departmental procedures for opening and closing operations.
- Manage vendor relationships for external cleaning services.
- Participate in the hiring process for Housekeeping staff, ensuring alignment with company standards.
- Foster a positive work environment and promote ongoing training for all Housekeeping personnel.
- Conduct daily inspections of guest rooms and public areas to ensure cleanliness and adherence to standards.
- Maintain appropriate inventory levels for all housekeeping supplies.
- Protect guest privacy and security by following established procedures.
- A minimum of 3 years of relevant experience in the hospitality industry, or a combination of education and experience.
- Previous supervisory experience is essential.
- Proficiency in computer applications, including spreadsheets and word processing.
- Ability to perform medium work, occasionally lifting up to 50 pounds and frequently lifting up to 20 pounds.