Program Director
3 weeks ago
We are seeking a seasoned Program Manager to lead the successful implementation and growth of our new mobile application for TOUS les JOURS brand. This role will be a key part of our Marketing team, under the leadership of our Chief Marketing Officer.
Key Responsibilities:
- Lead the execution and implementation of new mobile application features, working closely with cross-functional teams to ensure timely delivery and alignment with business goals.
- Develop and manage project plans, establish milestones, and monitor progress to ensure successful program outcomes.
- Collaborate with development teams and stakeholders to understand technology constraints and ensure final products reflect business and technical goals.
- Define program success metrics, develop data-driven strategies, and implement mechanisms for continuous improvement.
- Build business goals at two different levels – brand and customer, with emphasis on driving frequency and customer engagement.
- Serve as the primary point of contact for all program-related activities, regularly updating stakeholders on project progress, challenges, and outcomes.
Requirements:
- BS degree with minimum 8 years of experience in digital program management, building and executing new programs in the retail space.
- Familiarity with technical jargon, infrastructure, database, digital products & platforms.
- Experience in the QSR space – franchise brand experience highly preferred.
- Strong project management skills – ability to manage multiple projects simultaneously and prioritize.
- Strong knowledge in technical expertise categories - planning & programming and process optimization.
- Foster a collaborative team environment, provide coaching to those with both technical and non-technical backgrounds.
- People management experience a must.
- Proficiency in analytic tools and programming languages – SQL, Python, R, SAS.
- Proficient in MS Office – Excel, Word, Powerpoint.
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