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Customer Service Representative

2 months ago

Half Moon Bay, California, United States Coastside365 Full time
Customer Service Specialist II

The Coastside County Water District is seeking a highly skilled Customer Service Specialist II to join our team. As a front-line customer support role, this position requires strong communication and problem-solving skills to effectively handle customer inquiries and resolve issues in a timely and professional manner.

Key Responsibilities:
  • Provide exceptional customer service to internal and external customers, responding to inquiries and resolving issues in a courteous and professional manner.
  • Process utility payments, manage customer accounts, and maintain accurate records.
  • Assist customers in person, via phone, or via email, addressing questions and concerns related to billing and customer service.
  • Prepare and mail correspondence to customers, including final bills, reminder notices, and service cut-off notices.
  • Perform routine clerical work, including filing, scanning, and collections, processing payments, and compiling reports.
  • Operate a cash register, process credit card payments, and balance cash drawers.
Requirements:
  • At least five years of experience in a bookkeeping or accounting environment.
  • Three years of customer service experience in an administrative or clerical capacity.
  • Excellent customer service skills, with a pleasant and professional manner.
  • Strong computer skills, including knowledge of MS Office, Adobe, and enterprise systems.
  • Ability to work collaboratively with team members and manage multiple tasks in a fast-paced environment.
What We Offer:

An annual salary range of $80,007 to $97,483, depending on experience. If you are a motivated and detail-oriented individual with excellent customer service skills, we encourage you to apply for this exciting opportunity.