Emergency Veterinarian Service Head

1 day ago

Phoenix, Arizona, United States BluePearl Full time
ER Service Head Job Description

BluePearl Pet Hospital in Phoenix, AZ is seeking a full-time ER Service Head who will work side by side with our ER clinicians, specialists, and leadership team.

Key Responsibilities:
  • Manage the schedule for all ER Clinicians, including PTO requests, depending on location.
  • Facilitate regular ER Clinician meetings and participate in hospital leadership meetings.
  • Mentor ER Clinicians and new ER/ICU support staff.
  • Oversee ER Clinician case management and providing guidance as needed on case management decisions.
  • Integrate the emergency and specialty services to successfully manage all hospitalized cases.
  • Act as the sounding board between ER Clinicians and Specialty Clinicians and discuss any concerns with the Medical Director as they arise.
  • Assist in implementation and monitoring of patient safety reporting as it pertains to the emergency department.
  • Actively contribute to recruiting new Emergency Clinicians.
  • Ensure new hires have been assigned a mentor to support retention and engagement.
  • Assist in customer service issues as needed and help management to follow up to resolve issues as appropriate.
  • Partner with hospital leadership to identify opportunities and implement new initiatives for improvement of ER patient care, medical protocols, and client service levels.
  • Stay abreast of hospital environment and issues of concern, working collaboratively with the Medical Director and work in collaboration with P&O and hospital leadership regarding all ER/ICU personnel issues.
  • Assist with performance reviews.
  • Assist management team with client and pDVM concerns when necessary.
  • Work with management team to oversee capital purchases for ICU/ER department.
Why Choose BluePearl?

We are committed to a diverse work environment in which all individuals are treated with respect and dignity. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, creed, sex, age, disability, genetic information, marital status, citizenship status, sexual orientation or affectional preference, or gender identity or expression, protected veteran status, or any other characteristic protected by law.

We offer a comprehensive benefits package, including medical, dental, vision, paid time off, parental leave, and floating holiday plans, 401(k) and life insurance options. We also provide flexible work schedules, a regional licensed social worker, and access to 12 mental health care sessions annually at no charge to you, and other well-being resources through Lyra, an online mental health support platform.

We are an exceptional place to work, with a wide array of opportunities and growth paths within the organization and within Mars Vet Health. Step up, stand out, get involved, and put your mark on our amazing profession.

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