Roadside Service Technician
3 weeks ago
About the Role:
We are seeking a highly skilled and dedicated Roadside Service Technician to join our team at The Auto Club Group. As a Roadside Service Technician, you will play a critical role in providing exceptional service to our members by assisting with vehicle breakdowns and emergencies.
Key Responsibilities:
- Operate a full-size or mini service truck or tow truck and applicable service equipment to assist AAA members
- Utilize GPS and maps to locate member breakdown locations
- Service vehicles by performing functions such as providing fuel, testing and replacing batteries, performing jumpstarts, providing lockout service and changing/inflating flat tires
- Arrange for or tow member's vehicle when the vehicle cannot be started or is unsafe to drive
- Ensure 100% member satisfaction by providing excellent customer service
Salary and Benefits:
We offer a competitive salary of $21.00 per hour for North Carolina, with opportunities for overtime earnings and shift premiums. Additionally, we provide excellent benefits packages, including medical, dental, and vision benefits, 401k with employer match, paid parental leave and adoption assistance, and more.
Requirements:
- A high school diploma or equivalent and a valid driver's license
- Be 21 years of age or older
- Possess a valid state driver's license with minimal driving infractions/incidents
- Have experience using tablets or electronic devices to update calls, review policies and procedures, document safety records and complete other applicable duties
About Us:
The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. We value diversity and inclusion, and strive to create an environment that welcomes employees from all backgrounds.
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