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Customer Accounts Representative

1 month ago

Stockton, California, United States Aarons Full time
Job Summary

We are seeking a highly skilled and motivated Customer Account Advisor to join our team at Aaron's. As a key member of our sales team, you will be responsible for building strong relationships with our customers, driving payment collections, and lease agreement renewals.

Key Responsibilities
  • Attain and maintain customers' accounts, including updating customer information in our store computer system and documenting all customer payment appointments.
  • Direct contact with customers who have not renewed their Lease agreement(s) through home visits and phone calls.
  • Sell customers on the benefits of timely lease agreement renewal payments.
  • Assist the Customer Account Manager in setting and achieving daily, weekly, and monthly revenue and renewal goals.
  • Assist with merchandise returns and guest deliveries as directed by management.
  • Clean and certify merchandise in the Quality Assurance Center for all items personally returned.
  • Complete and maintain weekly vehicle maintenance sheets and route sheets daily.
  • Load, secure, and protect product in company vehicles.
  • Safely operate company vehicles.
  • Assist the Sales Team as needed.
  • Perform any reasonable duties requested by management.
Requirements
  • Be at least 21 years old with a valid state Driver's License and comply with the Company's Driver Qualification Policy, including a satisfactory MVR (driving record).
  • Meet DOT requirements to obtain certification in required states (United States).
  • Ability to work a schedule of hours varying from 8 am to 9 pm.
  • Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly.
  • Two years of retail/customer service experience preferred.
  • High School diploma or equivalent preferred.
  • Excellent interpersonal and communication skills.
  • High energy with the ability to effectively perform all functions of the store and multitasking effectively.
  • Proper telephone etiquette.
  • Uphold the Aaron's Brand and protect company assets.
  • Maintain a professional appearance.
  • Proficient computer skills.

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