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Display Product Support Engineer

1 month ago

Ridgefield Park, New Jersey, United States Samsung Electronics America North America Full time
Job Summary:

The Display Product Support Engineer will be responsible for providing technical support and quality assurance for Samsung B2B Display products. This role will drive communications and establish strong relationships between cross-functional teams, domestically and internationally. The incumbent will analyze data to track quality and create reports to support quality KPI initiatives. They will also develop new product quality monitoring plans to work with R&D on addressing initial quality issues.

Key Responsibilities:

* Provide technical support and quality assurance for Samsung B2B Display products
* Drive communications and establish strong relationships between cross-functional teams
* Analyze data to track quality and create reports to support quality KPI initiatives
* Develop new product quality monitoring plans to work with R&D on addressing initial quality issues
* May require travel overseas to meet with design, R&D, and factory locations for product evaluation, training, and quality review

Requirements:

* Bachelor's Degree or higher in Engineering required, from an accredited college or university
* Minimum 6 years of experience in a Commercial or Consumer Electronic post-sale product or service support role
* Self-directed, self-motivated, and results-oriented with high-level skills in Excel
* Excellent verbal and written communication skills
* Proficient in large data analysis and able to gather and analyze large amounts of data from multiple sources

Working Conditions:

* The ability to lift, move, or adjust general TV-related test equipment, TV boxes/packages, supplies, materials, or products weighing up to 80 pounds using proper materials handling equipment and procedures
* High level of visual acuity, numeric/character distinction, and high-level color distinction for accurate determining uniformity, for information analysis, and error recognition
* The ability to develop and maintain excellent working relationships with various groups, including Product Marketing, Sales, customers, servicers, and System Integrators

What We Offer:

* Regular full-time employees (salaried or hourly) have access to benefits, including Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 6 months), Paid Time Off, Student Loan Program (after 6 months), Wellness Incentives, and many more
* Regular full-time employees (salaried or hourly) are eligible for MBO bonus compensation, based on company, division, and individual performance