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Customer Service Representative
2 months ago
Job Summary:
Ace Handyman Services is a national leader in the home improvement and home repair services industry. We are seeking a highly organized and detail-oriented Dispatch Manager / Customer Service Representative to facilitate calls, educate customers on our services, and manage daily operations.
Key Responsibilities:
- Respond to job leads in a timely manner
- Utilize Service Titan dispatching & schedule management software to coordinate craftsmen and projects
- Return customer calls as needed and follow up with past customers
- Perform paperwork and administrative duties
- Assist in solving operational logistics to ensure a smooth customer journey
Requirements:
- High school diploma or GED
- 5+ years of customer service and/or administrative assistant/scheduling experience - 2+ in the trades
- 2+ years of recent Service Titan experience
- Demonstrable 80+% Booking Rate
- Comfortable with sales and pricing/estimating
- Adaptive to technology
- Strong customer service skills
- Great multitasking and prioritization skills
What We Offer:
- Competitive pay ranging from $20 per hour depending on experience
- Performance bonuses
- Advancement and growth opportunities
- 10 day paid time off annually
- This is a hybrid remote/in-person opportunity based in Stevensville, Maryland
Why Join Us:
Ace Handyman Services is a franchise network of Independently Owned and Operated Franchises. We offer a dynamic and supportive work environment, with opportunities for growth and development.