Client Support Associate
4 weeks ago
Job Summary:
The ASPCA is seeking a dedicated and compassionate Client Support Associate to join our team. As a key member of our Client and Member Support team, you will provide exceptional customer service to our clients and donors, ensuring their needs are met and their concerns are addressed.
Key Responsibilities:
- Provide professional and empathetic support to clients and donors via phone, email, and in-person interactions.
- Assist with scheduling services, assessing animal health and well-being, and maintaining accurate case records.
- Collaborate with internal teams to ensure seamless communication and effective problem-solving.
- Develop and maintain strong relationships with clients and donors to foster a positive and supportive environment.
- Stay up-to-date on ASPCA programs and services to provide informed and accurate information to clients and donors.
Requirements:
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
- Strong problem-solving and critical thinking skills.
- Ability to maintain confidentiality and handle sensitive information.
- Fluent oral and written Spanish communication skills preferred.
What We Offer:
- A competitive salary and benefits package.
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- A chance to make a meaningful difference in the lives of animals and their human families.
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