Customer Service Specialist

3 days ago


Tucson, Arizona, United States AGM Container Controls, Inc. Full time

**Job Overview:**

We are seeking a highly motivated and organized Customer Service Specialist to join our team at AGM Container Controls, Inc. This role will be responsible for providing exceptional customer service, managing administrative tasks, and supporting the sales team.

Key Responsibilities:

  • First Point of Contact: Be a friendly voice answering phone calls, providing a warm greeting, and directing calls to the appropriate recipient following company procedures.
  • Visitor Engagement: Welcome and assist all visitors, ensuring they are signed in and out of AGM premises while adhering to proper badge procedures. Offer refreshments to enhance the guest experience.
  • Information Hub: Provide general information about AGM to the public, including customers and vendors. Maintain a good working relationship with AGM's HR department to direct prospective job applicants to the Recruiter.
  • Administrative Support: Utilize your excellent computer skills to efficiently manage AGM's software programs and hardware components. Perform tasks such as scanning, copying, and filing Sales Department documents.
  • Customer Interaction: Handle customer inquiries, check order and quote status, and assist Account Representatives and Inside Sales Representatives with basic orders and quotes.

Requirements:

  • Education/Experience: An Associate degree or equivalent from a two-year college or business school; or two to three years of related experience and/or training; or an equivalent combination of education and experience.
  • Communication Proficiency: Effective verbal and written communication skills in English. Ability to read, analyze, and interpret various documents. Strong writing ability and typing speed to produce correspondence and documents that meet AGM's standards.
  • Salary: Estimated salary is $55,000 - $65,000 per year, depending on experience and qualifications.


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