Guest Service Attendant

3 weeks ago


Fontana, Wisconsin, United States Pyramid Global Hospitality Full time
Overview

We are seeking a highly motivated and engaging individual to join our Front Office team as a Guest Service Attendant.

The ideal candidate will provide exceptional customer service, create a memorable first impression for our guests, and assist with the unloading of guest's luggage and provide a source of knowledge for the guest for everything about the hotel, its amenities, and the local area.

As a Guest Service Attendant, you will have the opportunity to work in a fast-paced environment, interact with guests from all over the world, and make meaningful connections. You will be responsible for driving shuttle van on assigned runs, escorting and orienting guests to the front desk for check-in, and explaining our amenities and fun facts to guests.

We are looking for a team player who is passionate about service, has a friendly and outgoing disposition, and is able to work in a team environment. If you are a people person who enjoys creating excellent experiences for our customers, we want to hear from you

Responsibilities
  • Provide exceptional customer service by being engaging and taking sincere interest.
  • Interact with all guests and welcome each guest to our hotel.
  • Open doors for guests arriving by motor vehicle and valet vehicles for overnight guests and event attendees.
  • Guide guests who will be self-parking and monitor the valet parking lot and boat trailer section.
  • Responsible for driving shuttle van on assigned runs in a safe and efficient manner.
  • Escort and orient guests to the front desk for check-in and explain our amenities and fun facts to guests.
  • Assist lobby attendant in keeping entrance area clean and organized.
Requirements
  • Current Driver's license in good standing.
  • At least one year in a customer service role with high guest interaction.
  • Hospitality industry experience is a plus.
  • Ability to solve problems when they arise.
  • Ability to work in a team environment.
  • Pleasant and helpful personality.
  • Must be able to work a full shift standing and going back and forth to the valet lot and different areas of the hotel.
  • A strong desire to make an impact on other people.
  • An outgoing and engaging personality.
  • Excellent verbal communication skills.
  • Ability to work in a fast-paced setting.
  • Ability to stand for the duration of the shift.
  • Must be 18 or older.
  • Must be available to work various shifts including weekends and holidays.


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