Bakery Operations Manager

16 hours ago


Menlo Park, California, United States SusieCakes Full time
About the Role:

At SusieCakes, we're seeking a highly skilled Bakery Assistant Manager to join our team. As a key member of our bakery operations, you'll be responsible for ensuring exceptional guest experiences and driving sales through effective partnerships with our culinary team.

Responsibilities:
  • Maintain service quality standards by ensuring team members deliver premium guest service and treat each guest as a VIP.
  • Communicate product offerings, new company initiatives, and general updates to the team.
  • Drive product sales by creating a strong partnership with the culinary team to ensure the guest experience is above expectations.
  • Manage daily communication logs, meal breaks, food safety, and COVID procedures.

Requirements:
  • Two years of experience in a customer service environment preferred.
  • Previous quick service food handling experience in the hospitality or food and beverage industry a plus.
  • Excellent verbal and written communication skills.
  • Ability to adapt to a flexible schedule according to business needs.
  • Must have reliable transportation.

Physical Requirements:
  • Frequent walking, kneeling, bending, and reaching overhead.
  • Able to stand for extended periods of time.
  • Must be able to lift, move, and carry up to 50 pounds.

Education:
  • Associates or Bachelor's degree with a focus in Business or Hospitality preferred.
  • High school diploma or GED required.

Language Skills:
  • Must be able to speak, read, and write English.

About Us:

SusieCakes is a bakery that makes old-fashioned, sentimental dessert favorites. Our bakeries are filled with the delicious tastes and sweet smells of cakes, cupcakes, cookies, pies, and bars, all baked from scratch on site daily using the freshest and finest ingredients. We're a lively and bustling bakery with genuinely friendly people who have the hospitality gene. We understand the importance of what we do every day and are empowered to make days better. Our Assistant team leader will be responsible for the overall guest experience when on duty, ensuring positive guest and team member experiences, responding to dissatisfied guests, and communicating product offerings and company initiatives to the team.

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