Digital Outreach Specialist

3 weeks ago


Highland Park, Illinois, United States Bright Insights Full time

Bright Insights is a pioneering telecommunications firm with an esteemed clientele and nationwide outreach. Our mission is to provide communication services that enhance economic stability for low-income families, empowering them through accessible tools and networks.

Job Overview

We are seeking a highly skilled Digital Outreach Specialist who will serve as our key liaison between the outreach program and its members or potential members. The ideal candidate will possess exceptional interpersonal skills, strong work ethics, and a growth-oriented mindset.

Key Responsibilities:
  • Customer Liaison: Interact directly with customers to address inquiries, concerns, and questions regarding product offers.
  • Enrollment Support: Assist members in enrollment and provider services, ensuring seamless onboarding experiences.
  • Issue Resolution: Follow-up on customer inquiries and complaints, providing prompt and effective resolutions.
  • Communication Expertise: Communicate effectively to ensure members understand expectations and concerns, fostering trust and satisfaction.
  • Research and Analysis: Conduct research on billing inquiries and claims to provide accurate service.
  • Liaison Role: Act as a bridge between members and various departments to address concerns efficiently.
  • Ongoing Duties: Perform additional tasks assigned by management to ensure team success.
Requirements and Qualifications:
  • Interpersonal Skills: Develop and maintain strong relationships with customers, colleagues, and partners.
  • Motivation and Growth: Strive for continuous learning and professional growth within a dynamic team environment.
  • Prior Experience: Leverage prior marketing, advertising, or brand management experience to drive results.
  • Energetic Attitude: Maintain a high-energy attitude, driving teamwork and collaboration.
Estimated Salary: $55,000 - $65,000 per annum

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