Customer Support Specialist

2 weeks ago


Tucker, Georgia, United States Gainwell Technologies Full time
Position Overview:
As a Customer Support Specialist at Gainwell Technologies, you will play a crucial role in enhancing client satisfaction and ensuring smooth operations within our organization. This position is designed for individuals who are passionate about providing exceptional service and support to our clients.

Key Responsibilities:
- Deliver accurate and timely responses to client inquiries, escalating complex issues to the appropriate personnel when necessary.
- Utilize your problem-solving skills to address client concerns, update account information, and follow up to ensure resolution.
- Maintain adherence to service level agreements (SLAs) while consistently achieving performance targets.
- Collaborate effectively with team members and management to resolve client issues and assist in training new staff on customer service protocols.
- Proactively review and suggest improvements to existing procedures and workflows to enhance efficiency.

Qualifications:
- High school diploma or equivalent required.
- A minimum of two years of experience in customer service across any industry.
- Familiarity with help desk software, computer applications, and Microsoft Office Suite.
- Strong communication skills, both written and verbal, to professionally address client inquiries.
- Ability to work collaboratively within a team and identify key stakeholders for effective issue resolution.

Assessment Requirement:
All candidates will be required to complete an assessment to evaluate essential competencies relevant to the role, including communication, multitasking, and problem-solving skills.

Work Environment:
This position offers a hybrid work model, combining remote work with occasional on-site responsibilities. Video conferencing will be utilized during interviews and the initial orientation period.

Compensation and Benefits:
The salary range for this role is competitive, with additional benefits including a flexible vacation policy, 401(k) matching, comprehensive health coverage, and educational support. Gainwell Technologies is committed to fostering an inclusive workplace that values diversity and promotes professional growth.

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