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Customer Support Specialist

2 months ago

Tucker, Georgia, United States Gainwell Technologies Full time
Position Overview:
As a Customer Support Specialist at Gainwell Technologies, you will play a vital role in enhancing client satisfaction and operational efficiency. This position offers a hybrid work environment, allowing for both remote and occasional on-site work.

Your Responsibilities:
- Provide accurate and timely responses to client inquiries, escalating complex issues to the appropriate personnel as necessary.
- Utilize your problem-solving skills to address client concerns, ensuring their requests are resolved effectively.
- Maintain adherence to service level agreements (SLAs) while consistently achieving production goals.
- Collaborate with colleagues and management to address client inquiries and assist in training new team members on customer service protocols.
- Review and suggest improvements to existing procedures and workflows to enhance efficiency in processing client inquiries.

Qualifications:
- High school diploma or equivalent required.
- A minimum of two years of experience in customer service across any industry.
- Familiarity with help desk software, general computer applications, and Microsoft Office Suite.
- Strong communication skills, both written and verbal, to professionally address client inquiries.
- Ability to work effectively within a team and identify key stakeholders for issue resolution.

Assessment Requirement:
All candidates must complete the Harver Assessment as part of the interview process, which evaluates essential competencies such as communication, multitasking, and problem-solving skills.

What We Offer:
Gainwell Technologies is committed to fostering a diverse and inclusive workplace. We provide a flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. Our leadership and technical development programs are designed to enhance your skills and career growth.

Join us at Gainwell Technologies, where collaboration, innovation, and inclusion drive our success. We are proud to be an Equal Opportunity Employer, ensuring that all qualified applicants receive consideration for employment without regard to any legally protected characteristics.