Customer Experience Coordinator

3 weeks ago


Issaquah, Washington, United States Planet Fitness - The Core Group Full time
About the Position

The Assistant Manager role at our Planet Fitness club presents an excellent opportunity for a driven and customer-centric professional to grow their career. The estimated annual compensation for this position ranges from $48,000 to $52,000, contingent on factors such as experience and location.

Job Summary
  • Key Responsibilities
    • Support the Club Manager in managing daily operations, ensuring seamless delivery of services.
    • Engage with staff to foster a culture of teamwork and collaboration.
  • Front Desk Activities
    • Handle phone calls, respond to member queries, and provide clear information about our services.
    • Process member sign-ups, account management, and address concerns efficiently.
  • Maintenance and Quality Control
    • Oversee the cleanliness and upkeep of the facility, adhering to health and safety standards.
Qualifications and Requirements
  • Candidate Suitability
    • Prior experience in customer-facing roles, preferably within the fitness industry.
    • Ability to multitask, manage priorities effectively, and maintain attention to detail.
    • Proficiency in Microsoft Office software and other relevant systems.
    • Strong communication and interpersonal skills, along with a patient and empathetic demeanor.
  • Education and Certifications
    • A high school diploma or equivalent is a minimum requirement.
    • Ongoing commitment to ongoing professional development, with a focus on enhancing customer service skills.


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