Customer Service Team Lead

1 month ago


Miami, Florida, United States Chrono24 Full time

About the Role

We are seeking a highly skilled and experienced Customer Service Team Lead to join our team at Chrono24. As a key member of our customer service team, you will be responsible for leading a multilingual team and ensuring maximum customer satisfaction for our customers around the world.

Key Responsibilities

  • Lead a multicultural team of customer care & support team members, working closely with teams from our international locations.
  • Listen to team members' feedback and involve appropriate resources to resolve any issues or conflicts.
  • Take over the technical and disciplinary leadership of your team, ensuring maximum customer satisfaction.
  • Develop existing processes and training needs with your team and colleagues from other areas.
  • Set clear team goals and control the success of your team based on defined KPIs, summarizing results in regular reports.
  • Encourage creativity and risk-taking, shaping your team and motivating them to achieve their best.
  • Act as a contact and escalation point for your colleagues, suggesting and organizing team-building activities.

Requirements

  • Solid experience as a customer service executive, familiar with dealing with challenging customers.
  • A strong sense of unity, empathy, and a cooperative management style, with a willingness to share knowledge and skills with your team.
  • Experience working with groups of team members across the globe to achieve a common customer service experience.
  • Strong command of English, both written and spoken, with further foreign language skills a plus.
  • Proficient in using standard Office programs and able to learn new systems quickly.

About Chrono24

We believe in the strength of diversity and strive to create a culture of tolerance and understanding. Each individual's unique experiences enrich our team and contribute to our success. We never ask you to be anything but yourself.



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