Service Excellence Specialist

3 weeks ago


Pahrump, Nevada, United States Suburban Propane Full time

About Our Company:

We are Suburban Propane Partners, L.P., a nationwide marketer and distributor of propane, natural gas, and electricity, committed to delivering exceptional customer service and supporting the growth and innovation of propane as a sustainable energy source.

Job Overview:

We are seeking a skilled Customer Service Representative to join our team, responsible for handling inbound and outbound calls, providing exceptional customer service, and ensuring seamless communication with internal stakeholders. This role requires strong communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.

Key Responsibilities:

  • Customer Support: Handle incoming calls and emails, responding to customer inquiries and resolving issues promptly and professionally.
  • Product Knowledge: Develop and maintain comprehensive knowledge of our products and services, including propane, natural gas, and electricity.
  • Operational Efficiency: Collaborate with internal teams to ensure efficient operation of our business, including data entry, reporting, and reconciliation.

What We Offer:

  • Competitive Salary: $16 - $20 an hour based on experience.
  • Benefits Package: Medical, dental, and vision coverage, paid time off, 401(k) with company match, and more.
  • Opportunities for Growth: Career advancement opportunities and professional development programs to help you succeed in your role.

Requirements:

  • Education: High School diploma or GED preferred.
  • Experience: Minimum 3 years of experience in a customer service role.
  • Skills: Strong communication and interpersonal skills, Microsoft Office proficiency, data entry, and report analysis.
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