IT Operations Manager

2 days ago

Winamac, Indiana, United States BraunAbility Full time
Job Title: Operations IT Manager

BraunAbility is seeking an experienced Operations IT Manager to join our team. As a key member of our IT department, you will be responsible for overseeing the day-to-day technology operations processes, ensuring they are available and running smoothly.

Key Responsibilities:
  • Manage a team of technologists to deliver technology services and functions.
  • Develop and maintain effective relationships through effective, timely communication and meets deadlines.
  • Clearly document all IT procedures and follows best practice change management for configuration changes to IT systems.
  • Responsible for ensuring all operations tasks are being executed effectively, according to BraunAbility expectations.
  • Responsible for meeting all NAM Operational IT KPIs.
  • Responsible for leading NAM Operations IT Continuous Improvement program.
  • Responsible for managing the work Intake Process.
  • Responsible for facilitating Stakeholder Prioritization Process.
  • Communication of sprint status, future approved sprint items and backlog queue.
  • Responsible for ensuring all needed documentation is created and updated in support of Tier 1 and Tier 2 IT Operation Support.
  • Responsible for ensuring all IT Incident tickets are resolved according to KPI.
  • Responsible for Procurement (working with business to set workstation standards, ensure equipment is ordered, configured and delivered).
  • Responsible for NAM Software License Management.
  • Responsible for leading NAM Change Management Process and coordinating with Global Change Management Process.
  • Responsible for escalating incidents and requests as appropriate, for resolution within KPI targets.
  • Responsible for executing and managing to completion assigned Continuous Improvement and Risk Remediation tasks.
  • Accountable for execution of NAM IT Risk Remediation Process.
  • Contribute to and maintain system standards.
  • Research and recommend innovative, and where possible automated approaches for system administration tasks; identify approaches that leverage our resources and provide economies of scale.
  • Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs.
  • Provide Tier II/III other support per request from various sources; investigate and troubleshoot issues.
  • Repair and recover from hardware or software failures; coordinate and communicate with impacted departments.
  • Perform periodic performance reporting to support capacity planning.
  • Perform ongoing performance tuning, hardware upgrades, and resource optimization as required.
  • Maintain data center environmental and monitoring equipment.
  • Accountable for outstanding customer service to staff and team members.
Requirements:
  • Bachelor's degree in Information Technology, Computer Science, and Network Administration or related field preferred.
  • 6 + years of related work experience required.
  • An equivalent combination of education and/or related work experience equal to 10 years will also be considered.
  • 5 years of leadership experience required.

BraunAbility is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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