Customer Service Technician

5 days ago


Porter, United States Brightspeed Full time
Job Summary

We are seeking a highly skilled Customer Service Technician to join our team at Brightspeed. As a key member of our team, you will be responsible for installing, maintaining, and troubleshooting high-speed internet, video, and voice networks, including associated wiring and equipment.

Key Responsibilities
  • Installation and Maintenance: Install and maintain high-speed internet, video, and voice networks, including associated wiring and equipment.
  • Troubleshooting: Troubleshoot and resolve issues with network equipment and wiring.
  • Outside Plant Maintenance: Perform maintenance and repair on outside plant facilities, including climbing poles and working in utility access holes or controlled environmental vaults (CEV).
  • Safety and Compliance: Ensure all safety rules and regulations are followed, and maintain a safe working environment.
  • Customer Interaction: Interact with customers to resolve issues and provide excellent customer service.
Requirements
  • Education: High school diploma or equivalent required.
  • Technical Skills: Ability to distinguish colors on facilities, handle 28-foot extension ladders (up to 75 lbs.), and utility access hole covers (up to 150 lbs.).
  • Training and Certification: Ability to successfully complete service tech boot camp training, POTS/DSL installation/repair, cable splicing/maintenance, basic transmissions, air pressure, and HSI installations (self and full).
  • Soft Skills: Positive and professional appearance and demeanor, accountability, dependability, teamwork, active listening, and active learning.
Preferred Qualifications
  • Prior Experience: Prior experience as a customer-facing telecom operations technician.
  • Basic Electricity Training: Basic electricity training or certification, or documented equivalent work experience.
  • ADSL Installation/Repair Experience: ADSL installation/repair experience (self/full installs).
Why Join Us?

We offer a competitive compensation package, comprehensive benefits, and a comprehensive benefit program, including medical, dental, vision, and life insurance, an employee assistance program, a 401K plan with company match, and a host of voluntary benefits. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office, or field-based, depending on the position, business needs, and individual circumstances. We also invest in technology that enables our entire team to stay connected. We are an Equal Opportunity Employer/Veterans/Disabled.



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