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Deputy General Manager

2 months ago

Oxford, Mississippi, United States AEG Full time
About the Role

We are seeking a highly skilled and experienced Deputy General Manager to join our team at the University of Memphis. As a key member of our operations team, you will be responsible for leading and managing daily operations to achieve business goals and maximize profitability.

Key Responsibilities
  • Sales:
    • Develop and execute sales strategies to drive revenue growth.
    • Build and maintain relationships with university partners across multiple departments.
    • Craft and implement a guest communication plan to enhance the customer experience.
    • Maintain an intimate familiarity with financial records and key performance metrics to provide actionable insights to leadership.
  • Operations:
    • Manage and improve current systems, including quality control, maintenance, inventory, and process management.
    • Ensure compliance with company-wide initiatives and processes.
    • Manage team to enable focus on quality control and guest relations on setup days/event days.
  • Event Management:
    • Event layout, design assistance, and oversight of event rental and tailgate special events.
    • Labor Budget oversight.
    • Manage relationships with key vendors, including rental, food, and beverage partners.
  • Public Relations & Communication:
    • Manage community relations with customers, university administration, and athletic department.
    • Manage all partner relationships with existing partners and key event rental clients.
    • Visit and perform "tent touches" with tailgate guests to build and sustain relationships.
    • Tailgate guest problem resolution before, on, and after game day.
Requirements
  • Degree in business administration or similar.
  • Great interpersonal and communication skills.
  • Strong problem-solving abilities.
  • Good observation skills.
  • An ability to deliver constructive criticism.
  • Computer literate and basic Math skills.
  • An ability to identify weaknesses and provide coaching where necessary.