Customer Experience Associate

2 weeks ago


Salt Lake, Utah, United States Planet Fitness Full time
About Us: At Planet Fitness, our mission is to enhance people's lives with an affordable, high-quality fitness experience. We strive to create a welcoming and non-intimidating environment where everyone feels comfortable reaching their fitness goals.

Job Description: As a Customer Experience Associate, you will play a vital role in delivering exceptional service to our members and guests. Your primary responsibilities will include:
  • Providing personalized support to members, addressing their needs and concerns.
  • Conducting club tours, showcasing our facilities and services.
  • Facilitating member account updates and resolving issues efficiently.

Skills and Qualifications:
  • Exceptional customer service skills, with a focus on creating a Judgement Free Zone experience.
  • Ability to multitask, prioritize tasks, and maintain a clean and organized workspace.
  • Basic math skills, with accuracy when handling cash transactions.
  • Excellent communication and interpersonal skills, with a friendly and approachable demeanor.

Compensation and Equal Opportunity: We offer a competitive hourly wage, plus opportunities for advancement and professional growth. As an equal opportunity employer, we are committed to fostering a diverse and inclusive work environment.

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