Financial Systems Analyst II
4 weeks ago
The Marshall Health Network is seeking a skilled Financial Systems Analyst II to join our team. As a key member of our IT department, you will be responsible for maintaining and supporting our financial information systems, ensuring seamless operations and optimal performance.
Key Responsibilities
- Maintain and troubleshoot financial information systems, resolving issues and improving system efficiency.
- Provide first-level support to end-users, addressing their queries and concerns in a timely and professional manner.
- Develop and implement system documentation, ensuring accurate and up-to-date information for users.
- Collaborate with software vendors to resolve system issues and ensure timely updates.
- Stay informed about recommended software updates and ensure that our systems meet the required specifications.
- Participate in implementation and upgrade projects, providing system process knowledge and configuration expertise.
- Promote best practices for application systems, enhancing user experience and productivity.
- Maintain confidentiality of sensitive information, adhering to HIPAA guidelines.
- Perform minor hardware repairs and troubleshoot PC issues, ensuring minimal downtime.
- Continuously improve system performance, striving for excellence in customer experience.
- Manage multiple projects simultaneously, adjusting to shifting priorities and expectations.
- Maintain current knowledge of supported solutions and develop test scripts for database integrity.
- Assist in developing and testing integration test scripts across impacted applications.
- Demonstrate honesty, discretion, and confidentiality in all work environments.
- Report patient safety concerns and hazardous conditions in a timely manner.
- Streamline systems to reduce redundancy and improve patient care.
- Provide excellent customer service, answering support calls and logging tickets promptly.
- Offer immediate troubleshooting assistance to ensure continued system efficiency.
- Communicate clearly and concisely, aiding customer understanding of system functionality.
- Create or log enhancements for specialized queries at the request of nurse managers.
- Use positive language to create a positive perception of our company, software, and service.
- Maintain a positive persona, even in challenging situations.
- Maintain good time management and be transparent in processes and projects.
- Document issue resolution and communicate with peers for improved support.
- Strive for service excellence in process and practice.
Requirements
- Degree in Health Information Management or Information Systems or related field required.
- College-level study leading to a Registered Health Information Technician (RHIT) certification by the American Health Information Management Association.
- 3 years of education and 3 years of work experience.
- 2 years of education and 5 years of work experience.
- 1 year of education and 7 years of work experience.
- 0 college education and 9 years of work experience.
Preferred Qualifications
- Experience providing customer/end-user support of information systems, operating systems, software applications, and related hardware.
- Working knowledge of typical business applications such as Microsoft Outlook, Word, Excel, Access, PowerPoint, OneNote, etc.
- Basic knowledge of Networking, authentication, operation, and navigation.
- Good interpersonal skills to interact with diverse user communities and groups.
- Analytical skills required to support, maintain, train, and troubleshoot.
- Excellent customer service skills, including courtesy, honesty, discretion in conduct, and confidentiality associated with all areas of the work environment.
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