Maid Team Member

3 weeks ago


Petaluma, California, United States Molly Maid Full time

Molly Maid is a family-owned and operated business that values its employees as much as its customers. As a Maid Team Member - Customer Experience Specialist, you will be a key member of our team, representing the company on support calls and handling service requests and schedules. You will exemplify our code of values, showing respect and courtesy to all customers and employees.

You will be self-motivated, energetic, and enjoy helping people. You will be ready to provide the highest level of customer service and satisfaction and effectively manage various situations on a day-to-day basis.

Job Responsibilities:
- Receive incoming calls in a professional and courteous manner
- Schedule services
- Perform administrative functions, including data entry, payment processing, and follow up with prospective customers by phone or email
- Prepare accurate reports
- Seek to develop the process continuously

Requirements:
- Minimum two years related experience
- Strong written and verbal communication skills
- Detail-oriented with strong data entry skills
- Positive attitude
- Team player who can work independently
- Experience in sales is a huge plus

What We Offer:
- Competitive compensation: $18.00 - $22.00 per hour
- Incentive and bonus opportunities
- Paid holidays and vacation
- Dental deluxe and Vision Insurance
- No weekends, no holidays
- Great work environment
- We like to celebrate for all sorts of reasons

Molly Maid is not just a company that focuses on expertly cleaning homes, it's a company that focuses on people, and creating a work culture of respect, integrity, and fun is just as important as serving our customers. Our franchise owners are committed to taking care of their employees the way they take care of their own family and friends.


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