Business Operations Manager

7 days ago


Palmer, Massachusetts, United States VCA Animal Hospitals, Inc. Full time
Job Overview:

VCA Animal Hospitals, Inc. is seeking a Business Operations Manager to lead our client service team. As a key member of our leadership team, you will be responsible for driving business growth and profitability through exceptional customer service and operational excellence.

About the Job:

In this role, you will oversee all aspects of client service, including greeting clients, answering phones, and resolving customer complaints. You will also be responsible for implementing business operations strategies to improve hospital efficiency and productivity.

Key Responsibilities:
  • Develop and implement business operations strategies to drive hospital growth and profitability.
  • Lead a team of client service representatives to provide exceptional customer service and support.
  • Analyze data to identify trends and areas for improvement, and make recommendations to management.
Requirements:
  • Bachelor's degree in Business Administration or related field.
  • At least 3 years of experience in a business operations or client-facing role, preferably in animal care or veterinary services.
Estimated Salary:

$60,000 - $70,000 per year.



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