Service Excellence Associate

3 days ago


Altamonte Springs, Florida, United States Elite205 Full time

Join Elite205 as a Service Excellence Associate and become an integral part of our award-winning customer service team. In this role, you will have the opportunity to develop your skills, build meaningful relationships with customers, and contribute to the success of our organization.

About Us

We're a leading provider of innovative solutions, committed to delivering exceptional customer experiences through dedication and passion.

Responsibilities
  • Provide top-notch customer service, addressing inquiries and resolving issues promptly and efficiently
  • Collaborate with internal teams to ensure seamless delivery of products and services
  • Develop and maintain strong relationships with customers, identifying opportunities to increase satisfaction and loyalty
  • Stay current with industry trends and best practices, applying this knowledge to enhance customer experiences
Additional Responsibilities
  • Participate in employee recognition programs, recognizing and rewarding outstanding performance and contributions
  • Contribute to the development of policies and procedures that promote a positive work culture
Qualities We Are Looking For
  • Exceptional communicator: You communicate clearly and effectively with customers, colleagues, and management.
  • Empathetic listener: You listen attentively to customer concerns and respond with empathy and understanding.
  • Problem-solver: You proactively identify and resolve customer issues, often finding creative solutions.
  • Team player: You collaborate with others to achieve shared goals and objectives.
  • Continuous learner: You seek out opportunities for growth and development, staying up-to-date with industry trends and best practices.
What We Offer

We provide competitive compensation with performance-based incentives, opportunities for career growth and promotions, comprehensive training and development programs, and a supportive and energetic work environment.

Estimated salary: $52,000 - $62,000 per year based on experience and location.



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