Customer Service Excellence Professional
20 hours ago
We are seeking a highly motivated and detail-oriented Customer Service Excellence Professional to join our team at Professional Staffing Services Group. As a bilingual individual with strong analytical and communication skills, you will be responsible for ensuring the quality and efficiency of our customer service operations.
Responsibilities:
- Conduct thorough reviews of recorded calls, chats, and case management practices.
- Perform real-time quality monitoring and provide immediate feedback.
- Analyze customer satisfaction surveys and identify areas for improvement.
- Develop and maintain quality standards and procedures.
Requirements:
- Bachelor's degree in a related field or equivalent experience.
- 2+ years of experience in quality assurance or a similar role.
- Advanced proficiency in Microsoft Excel (pivot tables, charts, formulas).
- Strong analytical and problem-solving skills.
Estimated salary: $22.00 per hour.
We offer a collaborative work environment with opportunities for professional growth and development.
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