Human Resources Service Center Representative

1 month ago

Tampa FL USA, United States Bayone Full time
Job Description:

Serves as the primary point of contact for all inbound inquiries related to benefits, employment policies, and employee relations issues. Provides assistance for Tier 1 questions and issues, utilizing a knowledge base and established processes to respond to inquiries. Escalates more complex issues as necessary and maintains records of all interactions.

Duties and Responsibilities:
  • Handles a high volume of incoming calls in a call center environment
  • Evaluates and responds to employee inquiries via phone, fax, and email, providing timely and accurate responses
  • Reviews and interprets employee data to resolve issues
  • Demonstrates sensitivity and respect when interacting with others
  • Escalates complex issues to Tier 2 Service Center Representative or Supervisor as needed
  • Creates and maintains detailed records of all interactions in the Case Management System
  • Follows prescribed protocols for problem resolution
  • Provides education and guidance to callers about available tools and resources
  • Enters, scans, and retrieves employee data in HRIS per established guidelines and authorization processes
  • Maintains confidential centralized employee files
  • Maintains privacy and confidentiality of information, protects company assets, and reports non-compliance with applicable laws and regulations
  • Provides excellent, efficient, and courteous service to callers
  • Performs other duties as assigned or requested
Required Work Experience:
  • 2 years of experience in human resources administration and/or a call center environment required
Knowledge:
  • Familiarity with standard call center metrics, including Call Volume, Average Handle Time, Wrap, Schedule Adherence, and attendance and punctuality
  • Experience with HR systems, such as HRIS, Applicant Tracking, and HR Reporting
Skills:
  • Excellent customer service skills
  • Excellent interpersonal, verbal, and written communication skills
  • Excellent attention to detail, problem-solving, organization, and prioritization skills
  • Ability to follow specific instructions, resolve routine problems, and perform basic interpretation using published information and tools
  • Ability to prioritize, problem-solve, and apply critical thinking skills
  • Ability to effectively interact with a diverse population at all levels within the organization
  • Ability to maintain composure in stressful situations
  • Experience with Microsoft Office products (Excel, Word, PowerPoint)
  • Ability to type a minimum of 45 words per minute while interacting with customers on the phone
  • Ability to read, write, and speak the English language, communicating clearly and effectively with callers

  • Human Resources Representative

    2 weeks ago

    Tampa, FL , USA, United States Bayone Full time

    Job Title: Administration - HR Service Center Rep IJob Summary: We are seeking a highly skilled and detail-oriented Human Resources Representative to join our team at Bayone. As a key member of our HR Service Center, you will serve as the first point of contact for all inbound inquiries related to benefits, employment policies, and employee relations. Your...

  • Human Resources Service Center Representative

    4 weeks ago

    , FL, United States Integrated Resources Full time

    Job Description:Serves as the primary point of contact for all inbound inquiries related to benefits, employment policies, and employee relations issues. Provides assistance for Tier 1 questions and issues, utilizing a knowledge base and established processes to respond to inquiries. Escalates more complex issues as necessary and maintains records of all...

  • Human Resources Generalist

    1 month ago

    Tampa, FL , USA, United States United Parcel Service Inc. Full time

    Unlock Your Potential at UPSAt United Parcel Service Inc., we're committed to providing a workplace free of discrimination, harassment, and retaliation. We're seeking a talented individual to join our team as an HR Representative in Tampa.Job SummaryThis role collaborates with various management levels on projects that drive team success. You'll use your...

  • Human Resources Representative

    3 weeks ago

    Tampa, Florida, United States TalentBurst Full time

    Job Title: HR Service Center RepresentativeJoin TalentBurst as an HR Service Center Representative and play a vital role in providing exceptional support to our employees. As a key member of our HR team, you will serve as the first point of contact for all inbound inquiries, ensuring timely and accurate responses to employee questions and concerns.Key...

  • Human Resources Service Center Representative

    4 weeks ago

    Tampa, United States eTeam Full time

    Job Title:HR Service Center Rep ILocation: FL_GSQ_4151C E Fowler Avenue, Tampa FL 33617 (Initially Onsite later Remote/Hybrid)Pay Rate: $19/HrDuration: 9 WeeksShift: :Monday-Friday9:30am-6pm*Potential for 11:30am-8pm shift for extended work hours*Job Description: SummaryServes as first point of contact for all inbound inquiries received by telephone,...

  • Human Resources Service Center Representative

    4 weeks ago

    Tampa, United States eTeam Full time

    Job Title:HR Service Center Rep ILocation: FL_GSQ_4151C E Fowler Avenue, Tampa FL 33617 (Initially Onsite later Remote/Hybrid)Pay Rate: $19/HrDuration: 9 WeeksShift: :Monday-Friday9:30am-6pm*Potential for 11:30am-8pm shift for extended work hours*Job Description: SummaryServes as first point of contact for all inbound inquiries received by telephone,...

  • Human Resources Customer Service Representative

    3 weeks ago

    Tampa, United States Aston Carter Full time

    Job Title: Human Resources Customer Service Representative Job Description Seeking an Associate of Human Resources who will work on our Employee Services group. Triage inquiries and raise issues according to defined processes and procedures; these issues may include navigational support and answers regarding Workday, payroll, and incident management. Perform...

  • Human Resources Director

    2 weeks ago

    Miami, FL, USA, United States Ascendo Resources Full time

    Position Overview:Ascendo Resources is seeking a seasoned and bilingual Vice President Human Resources Manager to drive organizational development and foster career growth within the company. The ideal candidate will have a strong background in the financial services industry and a proven track record in strategic planning and leadership development.Key...

  • Human Resources Representative

    7 days ago

    Superior Charter Twp, MI, USA, United States Hyundai America Technical Center Full time

    Job SummaryThe Hyundai America Technical Center is seeking a highly skilled Human Resources Representative to support various human resources related aspects across multiple locations. This role will involve contingent staffing, onboarding, time and attendance, and payroll processing, as well as accurate and timely data management.Key ResponsibilitiesSupport...

  • Human Resources Representative

    3 weeks ago

    , FL, United States United Parcel Service Inc. Full time

    About the Role:This position plays a vital role in supporting the success of our team by collaborating with various management levels on projects that drive business growth. As an HR Representative, you will utilize your discipline-specific knowledge, skills, and abilities to assist with various projects, presentations, and business improvement...

  • Human Resources Representative

    2 weeks ago

    Greensboro, NC , USA, United States Volvo Group Full time

    Human Resources RepresentativeAt Volvo Group, we are seeking a highly skilled and dedicated Human Resources Representative to join our team. As a key member of our People Operations department, you will play a vital role in providing end-to-end support to our employees, ensuring a smooth and engaging experience.Key Responsibilities:Perform transactional...

  • Human Resources Customer Service Representative

    5 days ago

    Tampa, United States Aston Carter Full time

    Seeking an Associate of Human Resources who will work on our Employee Services group. Triage inquiries and raise issues according to defined processes and procedures; these issues may include navigational support and answers regarding Workday, payroll, and incident management. Perform transactions and suggest improvements in Workday while maintaining content...

  • Human Resources Business Partner

    2 weeks ago

    Tampa, Florida, United States Sanitas Medical Center Full time

    Job SummaryWe are seeking a highly skilled Human Resources Business Partner to join our team at Sanitas Medical Center. The successful candidate will be responsible for providing strategic HR support to our leadership team and ensuring compliance with federal, state, and local employment laws.Key Responsibilities:Assist in the hiring process by coordinating...

  • Human Resources Coordinator

    2 weeks ago

    Lago Vista, TX , USA, United States Education Service Center Region 13 Full time

    Job SummaryWe are seeking a highly skilled and experienced Human Resources Coordinator to join our team at Education Service Center Region 13. The successful candidate will be responsible for coordinating human resources programs, overseeing assigned areas, and ensuring legally sound and effective human resources management programs, policies, and...

  • Human Resources Coordinator

    3 weeks ago

    Lago Vista, TX , USA, United States Education Service Center Region 13 Full time

    Job SummaryWe are seeking a highly skilled and experienced Human Resources Coordinator to join our team at Education Service Center Region 13. The successful candidate will be responsible for coordinating human resources programs, overseeing assigned areas, and ensuring legally sound and effective human resources management programs, policies, and...

  • Human Resources Program Manager

    7 days ago

    Tampa, FL , USA, United States Blue Origin Full time

    Human Resources Program ManagerAt Blue Origin, we are committed to building a diverse, inclusive, and authentic workplace. We are seeking an experienced Human Resources Program Manager to support the HR Business Partner Operations team. This role will lead and manage strategic HR initiatives, processes, and projects aligned with operational goals.Key...

  • Human Resources Business Partner

    2 weeks ago

    Tampa, Florida, United States Sanitas Medical Center Full time

    Job TitleHuman Resources Business PartnerSanitas Medical Center is seeking a Human Resources Business Partner to join our team. The ideal candidate will have a strong background in human resources and be able to provide support to our management team.Key Responsibilities:Assist in the hiring process by coordinating job openings with RPO providers, scheduling...

  • Human Resources Coordinator

    6 days ago

    Tampa, FL , USA, United States Fanatics Full time

    Job DescriptionFanatics is seeking a highly skilled and detail-oriented Human Resources Coordinator to join our team. As a key member of our HR department, you will be responsible for providing exceptional support to employees and managers, ensuring a seamless and efficient HR experience.Key Responsibilities:Initiate and monitor new employee onboarding from...

  • Human Resources Assistant

    4 weeks ago

    Tampa, Florida, United States eTeam Full time

    Job Title: HR Service Center RepresentativeLocation: Tampa, FLPay Rate: $19/HrDuration: 9 WeeksShift: Monday-Friday, 9:30am-6pm*Potential for 11:30am-8pm shift for extended work hours*Job Summary:Serves as the first point of contact for all inbound inquiries received by telephone, electronically, and in writing pertaining to benefits, employment policies and...

  • HR Service Center Representative

    2 weeks ago

    Tampa, Florida, United States Yoh, A Day & Zimmermann Company Full time

    Job SummaryWe are seeking a highly skilled HR Service Center Representative to join our team at Yoh, A Day & Zimmermann Company. As a key member of our HR team, you will be responsible for providing exceptional customer service to employees and management, resolving complex issues, and maintaining accurate records.Key ResponsibilitiesProvide timely and...