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Customer Support Specialist

2 months ago

Minneapolis, Minnesota, United States TripArc Full time
Customer Support Consultant (Travel Services)

At TripArc, we're seeking a skilled Customer Support Consultant to join our dynamic team. As a key member of our after-hours support team, you'll provide exceptional service to our clients, ensuring their travel needs are met with precision and care.

Key Responsibilities:

  • Provide timely and effective support to clients across all divisions, adhering to specific policies and procedures.
  • Demonstrate advanced proficiency in Sabre and a willingness to learn another GDS.
  • Complete corporate reservations via the Sabre Reservations System.
  • Support reservations on our in-house booking tools.
  • Stay informed about airline rules and regulations, accurately applying this knowledge when making travel arrangements.
  • Collaborate with global DMCs, suppliers, and partners to address client queries.
  • Provide administrative support, including queue management, quote generation, and documentation.
  • Offer problem-solving expertise and superior customer care.
  • Operate within company standards for customer service, productivity, quality, and operating procedures.

Requirements:

  • A minimum of 5 years of experience in leisure or corporate travel after-hours/emergency travel teams.
  • Advanced GDS experience in Sabre, with exposure to Travelport and Amadeus.
  • Strong communication skills, both verbal and written.
  • Demonstrated ability to liaise with clients and establish positive relationships.
  • Experience in a matrix-based and collaborative environment.
  • Strong attention to detail, being highly organized, and showing the ability to multi-task.
  • Ability to function in a fast-paced, demanding environment.
  • Must be available evenings, overnights, weekends, and statutory holidays.
  • Experience using Microsoft products, such as Excel and SharePoint.
  • Ability to speak other languages, such as French or Spanish, desirable but not required.

Cultural Fit:

  • Thrives in a technology and KPI-driven organization.
  • Able to thrive in an entrepreneurial environment with ambiguity.
  • Highly functional in a fast-paced, constantly changing workplace.
  • Low ego and a team player.
  • Ability to build trust and work through conflict.

About TripArc:

Founded in 2017, TripArc is a privately held software company that powers top Travel Agencies and Tour Operators in North America. Our expansive network enables seamless real-time access to a comprehensive range of travel options and services globally.

We deliver solutions to travel professionals in the most effective way possible, based on our deep experience with leading brands in the luxury travel space. Our goals are simple: to make our distribution network more profitable, efficient, and help create unique travel experiences for clients.