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Universal Banker I

2 months ago

Dallas Texas, United States North Dallas Bank and Trust (NDBT) Full time
Job Summary

We are seeking a highly skilled and customer-focused Universal Banker I to join our team at North Dallas Bank and Trust (NDBT). As a key member of our banking team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:
  • Provide teller-based transactions and handle maintenance and service requests for consumer and business products/services.
  • Deliver an exceptional customer experience by greeting customers, researching inquiries, and offering solutions to meet their needs.
  • Use needs-based assessment tools to analyze and determine customer needs, and recommend appropriate solutions.
  • Secondary resource in the center for new accounts, accurately opening, closing, and maintaining customer accounts according to established policies and procedures.
  • Assist and educate customers on the use of self-service and remote channels.
  • Provide ongoing relationship servicing with current customers to maintain goodwill and gain additional business.
Requirements:
  • Minimum 1 year customer service experience.
  • Minimum 1 year sales experience.
  • Minimum 1 year teller experience, and/or minimum 1 year cash handling experience.
  • Minimum 1 year experience within a regulated financial institution preferred, retail banking preferred.
  • Strong listening skills, excellent customer service skills, comfortable asking questions and identifying needs to expand the customer relationship.
What We Offer:
  • A great team of friendly, talented, and inspiring people.
  • Exciting opportunities for employees to grow and follow their passions.
  • A great work-life balance as well as job stability.
  • A long-standing reputation in the community and a commitment to providing excellent customer service.