Medical Office Coordinator
2 weeks ago
We are seeking a highly skilled and compassionate Medical Receptionist to join our team at Trios Health. As a Medical Receptionist, you will play a vital role in ensuring the smooth operation of our healthcare facility, providing exceptional patient care, and maintaining accurate medical records.
Key Responsibilities:- Obtain and enter demographic, billing, and clinical information with timeliness and accuracy.
- Distribute and explain forms, documents, and educational handouts to patients or family members.
- Meet with patients or caregivers to exchange necessary information and documentation, providing explanations and addressing concerns.
- Communicate with admitting physicians, nursing staff, and other personnel regarding patient admissions and placement.
- Verify insurance benefits and obtain precertification/authorization as necessary.
- Determine and accept required payments, including co-pays and deductibles, or refer to financial counselors for follow-up.
- Provide excellent customer service, maintaining direct eye contact and effectively assisting patients and families.
- Answer telephones and assist customers/patients with inquiries and concerns.
- Gather demographic information and enter/update in computer systems.
- Conduct intake activities with respect for patient privacy and rights.
- Listen attentively to patients and/or caregivers, reacting in a positive and helpful manner.
- Interact with waiting patients to keep them informed of delays.
- Notify clinical staff of patient delays and cancellations.
- Assist coworkers during heavy workloads and absences, demonstrating a willingness to help.
- Accurately complete and verify patient charges on fee slips.
- Answer telephones, assist with customer transfers, and take clear messages.
- Oversee cash payments and accurately apply payments to patient accounts.
- Balance cash at the end of the day for deposit.
- Prepare and maintain accurate medical records.
- Make copies as requested and file lab and medical documents with accuracy.
- Demonstrate knowledge and skills necessary to communicate and provide information appropriate to age and specific needs of patients.
- Adjust explanations of insurance, procedures, and office procedures based on age or need of patient.
- Assist patients with completing forms and ensure all required forms are completed.
- Proficiently work with computer systems to communicate and maintain patient health records.
- High School Diploma or Equivalent
We offer a comprehensive benefits package, including:
- Medical Insurance: PPO, HRA, HDHP offered through Blue Cross Blue Shield
- Dental Insurance: Offered through Delta Dental
- Vision Insurance: Offered through VSP
- Free EAP (Employee Assistance Program)
- Paid Time Off (Up to 25 days a year or 200 hours)
- Employer Paid Short-Term and Long-Term Disability
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