Front of House Director

5 days ago


San Mateo, California, United States Pinstripes Full time

We are seeking a highly skilled Front of House Manager to join our team at Pinstripes. As a Front of House Manager, you will be responsible for ensuring exceptional service standards are met and exceeded in our dynamic venues.

Our Front of House Managers are passionate about delivering high-quality service and are dedicated to consistently driving high standards. They embody the Pinstripes spirit and drive it with the staff on a daily basis.

The ideal candidate will have a strong background in hospitality and be able to manage multiple workgroups, including service, host, and bar. They will be responsible for running private events, managing daily, weekly, and quarterly financials, and staying in tune with the numbers.

We are looking for someone who is dedicated to building relationships, has a single-minded focus on delivering quality, and is able to work well with the staff and be respected. If you are a motivated and results-driven individual who is passionate about service, we encourage you to apply.

Responsibilities:

  • Knows the specs and standards in the Training Manual
  • Actively seeks opportunities to uphold company standards for food, beverage, service, and aesthetics
  • Ability to run and execute shifts
  • Ability to open & close the venue with the correct aesthetics
  • Maintain company standards for aesthetics throughout the shift
  • Staffing Levels
  • Shows ownership of assigned area
  • Attention to detail
  • Ensures good shift flow
  • Actively controls labor to hit budgets
  • Hold Inspirational and knowledgeable Pre-shifts
  • Engaging with the staff
  • Communicates the information to the staff
  • Coach service in all workgroups: See It, Say It
  • Ability to hold disciplinary or hard conversations with staff and hold people accountable
  • Communicates staff issues well with other Managers
  • Workgroup systems are followed in adherence to the Training Manual
  • Schedules are fair, done on time, and communicated properly
  • Executes corporate training program
  • Understands hiring standards and participates in the hiring process
  • Works well with the staff and is respected
  • Holds timely inventories
  • Stays in tune with the numbers
  • 'Cost of Sales' - keeps costs in line with expectations
  • Professionalism
  • Communication
  • Strategy
  • Is approachable and is the 'Go To' Manager on the floor
  • Table touches with guests
  • Actively seeks to engage and connect with the guest
  • Ability to handle guest situations and to solve the guest completely
  • Actively seeks community involvement


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