Service Desk Engineer
2 weeks ago
At Konica Minolta, we are seeking a highly skilled Service Desk Engineer to join our team. As a Service Desk Engineer, you will be responsible for providing expert remote support to our nationwide client base of telecom and unified communications clients.
Responsibilities:- Provide technical support for troubleshooting and educating clients on the use of our telecom and UC services.
- Focus on client satisfaction, service delivery quality, and technical excellence.
- Drive to meet and exceed organizational goals for customer satisfaction, first contact resolution rate, employee satisfaction, and average speed to answer.
- Demonstrate strong customer service skills, including listening to clients, being empathetic, and producing accurate documentation.
- Resolve conflicts and provide expert remote support for SBCs, switching, phone hardware, mobile devices, and basic server administration.
- Follow task creation, work, closure, and escalation procedures.
- Support team members with resolving client issues and meet or exceed position Key Performance Indicators (KPIs).
- Call Center experience preferred.
- High School Diploma or equivalent.
- 1 to 2 years of experience with troubleshooting and providing remote support.
- BA, BS or similar degree in Computers/Electronics or relevant experience.
- At least one of the following industry certifications is required: Microsoft Technology Associate (MTA), CompTIA A+, or MCTS Windows 7 or 1 Core MCSA Windows 8 Exam.
- 1+ years of experience with basic administration of Windows Server family operating system, Microsoft Active Directory, and Microsoft Exchange Server.
- Familiarity with Mac OS (Desktop) and mobile devices is a plus.
- Working knowledge of common desktop applications, including Microsoft Office.
- Strong interpersonal and oral communication skills, attention to details, and ability to present ideas and solutions in user-friendly language.
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Service Desk Engineer
1 month ago
Yorktown, Virginia, United States Konica Minolta Full timeJob Title: Service Desk Engineer - UCAt Konica Minolta, we are seeking a highly skilled Service Desk Engineer - UC to join our team. As a Service Desk Engineer - UC, you will be responsible for providing expert remote support for troubleshooting and educating clients on the use of our telecom and UC services.Key Responsibilities:Provide expert remote support...
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Service Desk Engineer
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