Customer Support Agent
20 hours ago
We are seeking a highly motivated and detail-oriented Customer Support Agent to join our team at the YMCA of Memphis & The Mid-South. As a key member of our call center team, you will provide exceptional customer service to our members and customers, ensuring a positive experience with our organization.
Key Responsibilities:
- Provide excellent customer service via phone, email, and in-person interactions
- Support administrative functions of centralized childcare/membership operations
- Answer incoming calls, resolve customer complaints, and create cases in Salesforce as needed
- Route calls to appropriate resources and respond to website inquiries
- Collect payments and update account information for childcare parents and Y-members
- Complete paperwork, including end-of-shift reports and production records
Requirements:
- High school diploma or equivalent
- Minimum age requirement, 18 years
- Accuracy and attention to detail
- 0-1 years of directly related experience
- Strong time management and discretion skills
- Ability to interact with people from diverse backgrounds
- Computer experience, including web-based software, Microsoft Excel, and Word
Work Schedule:
The call center operates Monday - Friday, 6:30 AM - 6:30 PM, and Saturday, 8:00 AM - 12:30 PM. This part-time position may require early morning, evening, and weekend responsibilities.
Work Environment and Physical Demands:
- Climbing, sitting, standing, pushing, walking, kneeling, and stooping
- Prolonged telephone/computer usage
- Ability to lift up to 25 pounds
The YMCA of Memphis & The Mid-South is committed to providing a safe and healthy environment for all employees and members. We strive to prevent child abuse and take all allegations seriously.
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