Front Desk Coordinator

6 days ago


Northampton, Massachusetts, United States H&R Block Full time

H&R Block is dedicated to creating an exceptional client experience.

As a Customer Experience Associate, you will play a key role in ensuring that clients receive personalized attention and support throughout their interaction with our company.

Your primary responsibilities will include:

  • Providing top-notch customer service, answering phone calls and greeting clients in a welcoming manner
  • Matching clients with the most suitable tax professional for their specific needs
  • Scheduling appointments to meet client preferences
  • E nsuring all client expectations are met during service
  • Maintaining office space organization and tidiness with colleagues

To excel in this role, you should have:

  • A proven track record of delivering excellent customer experiences
  • Previous experience in customer-facing roles, preferably in a similar industry
  • Excellent verbal and written communication skills
  • Ability to multitask, manage competing priorities, and meet deadlines
  • Proficiency in Microsoft Office applications

H&R Block offers a range of benefits, including:

  • Access to employee assistance programs
  • A wellbeing initiative to foster healthy lifestyles
  • Support for neurodiversity and caregiving roles within your family
  • Discounts on various products and services
  • Select additional benefits after meeting certain requirements, such as medical coverage, retirement savings plans, and stock purchase options


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