Front Desk Coordinator
6 days ago
H&R Block is dedicated to creating an exceptional client experience.
As a Customer Experience Associate, you will play a key role in ensuring that clients receive personalized attention and support throughout their interaction with our company.
Your primary responsibilities will include:
- Providing top-notch customer service, answering phone calls and greeting clients in a welcoming manner
- Matching clients with the most suitable tax professional for their specific needs
- Scheduling appointments to meet client preferences
- E nsuring all client expectations are met during service
- Maintaining office space organization and tidiness with colleagues
To excel in this role, you should have:
- A proven track record of delivering excellent customer experiences
- Previous experience in customer-facing roles, preferably in a similar industry
- Excellent verbal and written communication skills
- Ability to multitask, manage competing priorities, and meet deadlines
- Proficiency in Microsoft Office applications
H&R Block offers a range of benefits, including:
- Access to employee assistance programs
- A wellbeing initiative to foster healthy lifestyles
- Support for neurodiversity and caregiving roles within your family
- Discounts on various products and services
- Select additional benefits after meeting certain requirements, such as medical coverage, retirement savings plans, and stock purchase options
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