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Customer Engagement Specialist

2 months ago

Warrenville, Illinois, United States Corporate America Family CU Full time

Embark on a Fulfilling Career with Corporate America Family Credit Union (CAFCU)

As a Member Service Representative, you will be the initial point of contact for our valued members. In this pivotal role, you will enhance the member experience and represent the voice of CAFCU. Your responsibilities will include addressing member inquiries regarding accounts, loans, online banking, and transaction processing. Your commitment to delivering exceptional service will ensure that every member leaves satisfied with their experience. Ideal candidates possess a sincere passion for assisting others and providing effective solutions to their needs. This position entails a 10-hour workday (7:30 AM - 5:30 PM) from Monday to Friday, with the branch closed on Wednesdays.

Why Choose CAFCU?

At CAFCU, you will be part of a vibrant culture that promotes a positive work environment, comprehensive benefits, competitive compensation, and a commitment to employee development.

Explore the benefits tailored for you and your family:

  • Various medical and dental insurance plans, with optional vision coverage
  • Tuition assistance, wellness reimbursements, and an employee assistance program
  • Generous paid time off and 11 paid holidays
  • 401(k) plan with company matching
  • Robust employee referral program
  • Four-day work week
  • And additional perks

What Qualifies You?

  • You are a goal-oriented individual with strong interpersonal skills
  • You exhibit professionalism in all member interactions
  • You possess excellent listening skills to assess and address members' financial needs, recommending suitable products and services
Essential Requirements:
  • High school diploma or equivalent
  • At least 1 year of cash handling experience or as a teller/MSR in a credit union or similar environment
  • Strong verbal and written communication abilities
  • Capability to work at a desk for extended periods, with reasonable accommodations available
  • Proficient math skills
  • Some travel may be required

Job Type: Full-time

Salary: $37,000 - $46,000 annually

Benefits:

  • 401(k) plan
  • 401(k) matching
  • Dental insurance
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid time off
  • Professional development support
  • Retirement plan
  • Tuition reimbursement
  • Vision insurance

Work Environment:

  • Office setting
Schedule:
  • 10-hour shifts
Education:
  • High school diploma or equivalent (Preferred)
Experience:
  • Cash handling: 1 year (Preferred)
  • Banking: 1 year (Preferred)
  • Customer service: 1 year (Preferred)

Work Location: In-person