Junior Tech Support Specialist

2 weeks ago


Fall River, Massachusetts, United States Fall River Public Schools Full time
Job Title: Junior Tech Support Technician

The Fall River Public Schools is seeking a highly skilled and motivated Junior Tech Support Technician to join our team. As a key member of our Technology Infrastructure department, you will play a critical role in ensuring the smooth operation of our technology systems and providing exceptional support to our staff and students.

Job Summary:

The Junior Tech Support Technician will be responsible for installing, configuring, and maintaining technology equipment and software throughout the district. This includes installing and upgrading operating systems and software, configuring computers, monitors, and peripherals, and troubleshooting end-user issues. The successful candidate will also be responsible for making hardware and software acquisition recommendations, compiling reports on assets and inventory controls, and communicating with families, vendors, and staff as needed.

Key Responsibilities:
  • Install, configure, and maintain technology equipment and software throughout the district.
  • Install and upgrade operating systems and software, configure computers, monitors, and peripherals.
  • Troubleshoot end-user issues, including user access and system errors.
  • Make hardware and software acquisition recommendations, including helping users assess needs and provide justification for equipment and services.
  • Compile reports on assets and inventory controls.
  • Communicate with families, vendors, and staff as needed.
Requirements:
  • Completion of one year of college-level coursework in computer science, Information Technology (IT), or a related field.
  • One year of general computer installation, maintenance, and repair experience, or an equivalent combination of education and experience.
  • Ability to communicate effectively with families, vendors, and staff.
  • Ability to work independently and as part of a team.
Working Conditions:

The Junior Tech Support Technician will work in a fast-paced environment with multiple priorities and deadlines. The successful candidate will be able to work independently and as part of a team, and will be able to communicate effectively with families, vendors, and staff.

The Fall River Public Schools is an equal opportunity employer and welcomes applications from diverse candidates. We offer a competitive salary and benefits package, as well as opportunities for professional development and growth.



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