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Service Operations Manager

2 months ago

Williamsburg, Michigan, United States The Ladders Full time
Join Our Team as a Product Support Manager

Are you an ambitious professional eager to advance your career in a dynamic environment? We invite you to explore an opportunity with us at one of North America's leading equipment dealers.

What We Offer:
  • Comprehensive training programs
  • Tuition reimbursement options
  • Employee stock purchase plan
  • Exceptional benefits package including health, dental, and vision coverage
  • 401(k) plan with employer matching
  • Competitive salary structure
  • Generous paid time off policy
  • 10 paid holidays annually
  • Standard work hours: Monday to Friday, day shift
Key Responsibilities:
  • Oversee the daily operations of the service and parts departments
  • Drive business growth to achieve set objectives
  • Manage profit and loss for the parts and service divisions
  • Maintain oversight of parts inventory
  • Foster a positive atmosphere for both customers and employees
  • Review and approve work orders, invoices, and customer quotes
  • Ensure the upkeep of service vehicles and facilities
  • Perform additional duties as required
  • Maintain consistent attendance, including occasional Saturdays
  • Incorporate company values into daily operations
Qualifications:
  • 4-6 years of relevant industry experience
  • Strong mechanical understanding
  • Excellent negotiation, sales, and customer service abilities
  • Exceptional verbal and written communication skills
  • Valid driver's license with a clean driving record
  • Proficient in computer applications including word processing and spreadsheets
  • Intermediate language skills for reading and interpreting technical documents
  • Intermediate mathematical skills for calculations and basic algebra
  • High reasoning ability to solve practical problems
Physical Requirements:
  • Regularly required to sit; frequently required to stand, walk, and climb
  • Occasionally required to use hands for various tasks
  • Must be able to lift up to 50 pounds
  • Work environment may include exposure to mechanical parts and various weather conditions
About Us:
We pride ourselves on a culture that values respect, excellence, and teamwork. Our commitment to diversity and employee development is at the core of our operations. We are dedicated to building lasting relationships with our customers and providing unparalleled support.

If you are passionate about making a difference and possess the skills we seek, we encourage you to consider this opportunity. Join us in delivering exceptional service and innovative solutions in the equipment industry.