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Clinical Support Associate

2 months ago

Birmingham, Alabama, United States Palmetto Infusion Full time
About the Role

As a Clinical Support Associate at Palmetto Infusion, you will play a vital role in providing exceptional customer service and clinical support services to our patients. Your primary responsibilities will include scheduling patient appointments, answering inbound calls, and ensuring accurate documentation of patient information.

Key Responsibilities
  • Provide quality customer service to patients and their families, responding to inquiries and resolving issues in a timely and professional manner.
  • Schedule patient appointments and follow up with patients to confirm their appointments, ensuring a smooth and efficient experience.
  • Review and confirm patient documentation to ensure accuracy and completeness, and request additional information as needed.
  • Complete daily tasks and follow up on missed appointments, maintaining a high level of productivity and efficiency.
Requirements
  • High School Diploma or Equivalent required.
  • 1 year of experience in healthcare or customer service preferred.
  • Proficient in MS Outlook, Word, and Excel.
  • Ability to work in a fast-paced environment, handling multiple tasks and priorities with ease.
  • Excellent communication and interpersonal skills, with a strong focus on customer service.
Benefits
  • Competitive compensation package.
  • Comprehensive medical, dental, and vision insurance.
  • Company life insurance and voluntary life and disability insurance.
  • Flexible spending account and health savings account options.
  • 401K retirement plan with company match.
  • Employee assistance program and employee discounts.
  • Tuition assistance and paid time off.
  • 8 paid company holidays.
Physical Demands
  • The physical demands of this role include frequent standing, walking, sitting, and keyboarding, as well as occasional lifting and moving of up to 25 pounds.
  • Specific vision abilities required include reading, distance, computer, and color vision.