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Customer Service Representative

2 months ago

Providence, Utah, United States Planet Fitness - Fitton Clubs Full time
Job Description

**Job Summary:**

We are seeking a highly motivated and customer-focused individual to join our team as a Member Services Representative at Planet Fitness - Fitton Clubs. As a key member of our staff, you will be responsible for providing exceptional customer service to our members, prospective members, and guests, ensuring a superior member experience.

Key Responsibilities:

  • Customer Service:
    • Greet members and guests in a friendly and welcoming manner.
    • Answer phone calls and respond to inquiries in a timely and professional manner.
    • Check members in, tour, and sign up new members, log amenities, and communicate updates and events to members and guests.
    • Respond to member questions and concerns in a timely and professional manner.
    • Conduct beverage or merchandise purchases on the point-to-sale system.
  • Club Cleanliness and Maintenance:
    • Ensure the front desk area and lobby are clean and orderly.
    • Perform regular facility cleaning and upkeep, including mopping up spills, trash removal, cleaning windows and mirrors, and re-racking weights.
    • Regularly clean all exercise equipment and tanning beds.
    • Regularly clean and stock restrooms and wet areas.
  • Qualifications and Requirements:
    • Must be 18 years of age or older.
    • High School diploma or GED equivalent required.
    • Exceptional customer service skills and ability to interact positively and professionally with members and coworkers.
    • Prior customer service experience preferred.
    • Upbeat, positive, and professional attitude.
    • Punctuality and reliability are essential.
    • Ability to obtain and maintain CPR/AED certification.

Why Work with Us:

  • Contribute to creating a healthier planet by helping us achieve our mission.
  • Work with a talented and dynamic team of professionals.

Benefits:

  • Medical, dental, and vision insurance.
  • PTO paid time off.
  • Free Black Card membership.
  • 401(k) and Roth retirement savings plans.
  • Healthcare and dependent care flexible spending accounts.
  • STD, LTD, term life insurance, and other benefits.